SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Super
It is exactly like the photo, but I don't have the good body for it. It is fresh and very beautifull
Very good dress, fast delivery
Excellent dress, for size 44-46, height 164 m perfectly, I recommend. Delivery in time
The dress is very beautiful. Size 2 XL, 48 size fits.
The dress is beautiful, good quality, there is a podjubnik, waited a month
The dress is good, sewn neatly. On the 42th rose. It came well. The length is not large, above the knee. But in the coloring there is a difference from the photo, there are no pure white colors. This does not look so bright and interesting.
Cute dress, synthetics.
Sooo deep neckline, everything is out. For some reason, the waist was established, the belt is stupid. Without it is better
At a height of 158 above the knee by 5 cm, if I knew that it did not take such a length, goes to the size of the table. Quality norms.
Pretty Dress provide a brooch because very neckline
Very nice dress Size well Easy maintenance Corresponds to the description Thank you to the store
Dress for 95 х80х102 well village, in the chest can up to 100 cm, I did not even know that the skirt is pleated
The dress is super. looks great. the sutures are neat. The village is excellent, in size. The fabric is pleasant to the body. i recommend.
A wonderful chiffon dress. I took my daughter, but I fell in love with him and took myself. Thank you to the store for the excellent product.
Beautiful and light dress, very satisfied, I recommend.
A good dress, at a height of 168 just above the knees, I wanted to cover my knees a little. The order came very quickly. Thank you.
Muyutil
The dress is excellent with a belt would be better, we will buy. Thank you
The dress is just like in the picture the fabric is great the colour is very nice.
I liked the dress, the picture and the style is the same, but there are shortcomings, the shuttlecock on the sleeve is sewn incorrectly the seam is turned out to the wrong to the second is the lining on the skirt, it's simple.. Zdets, catch it all over the body, the fabric is terrible and when walking it creeps between the legs and the Pope up, it is often a transparent place. In general, the lining will have to be changed.
Excellent dress, everything came up. the fabric is pleasant and the quality is good ........ it came quickly
Ordered on June 1, it came June 21 to Vladivostok. Light, chiffon with a thin lining, does not shine through
Excellent dress!!!! everything came in size!!!
Nice dress