SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super, light dresses
The waist is too high.
The dress is not white, rather beige. The neckline is deeper, the neckline of the sleeves is huge, it will come to suture. In general, add a bright belt and already another kind))))
Great dress, perfect size.
Dimension sootvetstvet: 50 size 2XL very much. Fixable. Thank you very much. Beautiful
According to the description, fast shipping
Nice dress, growth 170 cm to the knee, to Kuzbass order arrived in 3 weeks.
Take color Milky H size M fit for 42 normal. The fabric is thin, synthetics. With a solid underwear only wear. Think hot it will not
The 48 size village well, not only a lot of short
Don't understand, why this dress this praise. Quality is terrible, color is bright, bolshemerit. Well, that the store has a return. Sent back without regret. Better add 1000-1500 and buy perfect dress. Golimaya. Put 4 stars only for communication with the seller.
Size 46 fit 2XL
Very beautiful dress. I would buy again Size Chart agrees match
Comfortable beautiful summer dress, every day
Perfect dress. Added to his belt. Lining-not shine. Delivery about 3 weeks
High waist, and standards
Very beautiful dress!!! Recommended store!!! Thank you!!!
The dress itself is normal, but the growth of 174 very short, is good for height 155
Okay it quickly
Goods come quickly, size, color bright, transparent dress, but have lining, a little shorter, than the picture, touch the fabric is not very clean synthetic, afraid to be electrified
Super
Beautiful dress
Fast shipping, high quality material, but the height 170 above the knees.
Beautiful dress. Fit the description.
Perfect dress. Nice fabric, lined. Think not shine. Want to add belt. Height 162 cm, size M, size fit
Quality is good. Size fits. Delivery fast