SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень приятная кофта, хлопок, размер L нравится как сидит, рукава в самый раз, мои параметры 82-67-92, рост 172, плечи 38. Размер s брала у другого продавца, рукава были короткие и тесные, тут я думаю так же было бы. Пришло недели за 3
Perfect all with tags! Elegantly recommend! Fire quality!
Straight very oversize, I really like it. Good, dense fabric, everything is well stitched.
I did not compare it with the original, but I was quite satisfied with the quality. To the body is very pleasant, at 44-46 (og 96) sat perfectly, free, but not huge. Sleeves for height 159 just right. I would take it in a different color if I was.
Quality is super! So far no shortcomings have been revealed 'very beautiful
качество хорошее,соответствует описанию,пришла доставка раньше срока, очень довольна,на рост 176 взяла М,оверсайс. размер меньше, были бы короткие рукава .спасибо продавцу
пришло в течение 2 недель в 62 регион, трек отслеживается на всем пути. фирменные бирки на месте, рр огромный! м как добренький мешочек)но мне норм
Sweater above all praise! Strips everywhere are combined, the lines are even, the tags are steep!!! The store umnichka, agreed to change the size from M to s!!! Take the size smaller, otherwise very wide!)))) I recommend!
Girls, it's a bomb! Quality, style-everything is super! At its og-105, ordered the size m, came up perfectly, looks free, as I wanted! Thank you to the store, I'm very pleased, I will look at his things. Birochka, all Massimo :)
Cool linglish, very oversize, but he will sit down a little more
Longsleeve is very cool, came with tags, there is no smell, the thread does not stick out, the seams are even, very pleasant to the touch fabric. On the growth of 171, the parameters of 87. 69.96-xl sat very freely, I think that l would sit also as an oversize. I ordered 11.11, came 27.11 to the Post Office in Pyaterochka. Thank you store.
Delivery fast, quality excellent, ordered size S, oversize
Cool!!! tags are all in place. To my height 173 good length. Oversize as I like. Ordered 11.11. It's already 29.11.
It’s oversized so don’t size up, take the size you usually wear. I took L and it’s too baggy for me
Usually I wear m, but now for 4 months so I took L .. Read the reviews and was afraid that in the hands will be narrowly closer to 8-9 months .. But in fact, L is just huge, like a dress very wide .. The quality is good .. I will wear it when the tummy will be bigger with the leggings will not be bad
Great sweatshirt! The store sent very quickly. Quality is super. Tags of the famous brand. On XL Russian took M and did not regret. Sits free.
The size m is quite loose on the OG 118. Who has wide hands pay attention to a narrow sleeve. Quality is not MD! The curve of the stitch on the neck in its very appearance (I parted and sewn)
Oversize, pleasant to the body. At 172 cm sleeves are excellent. The seams are even, the tags correspond
Очень крутой лонгслив по размеру отлично подошел, как и хотела оверсайз
Good linglish, the fabric is pleasant) tags are all in place. Sits very oversize. There are slightly threads and strips do not match, but for me it's not scary. Shipping fast, to Bashkiria about 3 weeks delivery
Excellent sailor and quality matches, in this store I take not for the first time, everything is always fine
It turned out to be very big. I wear 46-48, and here straight 50... delivery is fast.
I came very quickly! Steep sweatshirt, stitched qualitatively. And the most important tag Massimo-everything is there!
Excellent quality, there are tags, in St. Petersburg a little more than 2 weeks has come