SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly, very wide, but I like it. Quality fire
Quality at altitude! Recommend
Excellent base linglish. Size L long, very oversize, as I wanted. Super, I recommend!
Great linglish. The composition contains 95% cotton and 5% elastane. Pleasant to the body. On the wrong side is a loop.
Got a vest. The quality is excellent. The fabric is quite dense, looks normal. At OG 110, and in the abdomen I have about 110, the size of L is quite oversize. Very unhappy with communication with the store. And I order from him not the first time. Asked can take a smaller size? Did not answer for a long time. The order in the end did, wrote the parameters asked can take less? The message is still not even read. In principle, it would be less possible, but I wanted sheepskin. Shipping fast. All with tags.
The jacket is very satisfied, the seams and quality are chic, I ordered the first time something for myself and did not lose, the size s on my figure m sits well freely, the label on black was not Massimo but it was not fundamentally, now I want to order myself a strip too, I advise you very much
Very pleasant to the body, I fell in love.
The parcel came to St. Petersburg for 2 weeks, the quality is excellent. But keep in mind this jacket is super oversize, on its parameters growth 170, chest-100, waist-85, hip-96, I took the size of S, I sat down down down just as in size but very free.
всё хорошо, спасибо! сел так как и хотела.
Cool vest, took a smaller size than usual (46-48 size m) came up perfectly.
Very cool jacket. The quality is excellent, there are all tags.
I ordered s, but this jacket does not look like a slim figure. And the quality of tailoring is not ice.
2 weeks before Yekaterinburg! Came with all the tags, nice stuff. Height 164, og 85, OT 66 size with oversize, on the sleeves is normal
The parcel came to MSK for 10 days, the quality of the linglish is excellent, all the seams are even, there is no smell, on height 172, 86-66-96-it was possible to take Xs boldly. I did not communicate with the store.
Nice blouse. On height 172 size L, I have short sleeves, I would like a little longer. But in general, everything is fine! With the store did not communicate, stripes did not bother))
The jacket is beautiful, the famous store is listed on the tag)
Very cool, came quickly. Itself took the size S, sat perfectly, oversize. To buy recommend
Excellent linglish!!! quality fabric quality tailoring on weight 64, sat perfectly, the sleeve sits clearly, the oversize itself
The quality of tailoring is excellent. Knitwear is pleasant. Longsleeve wide, oversize. The color of the dark bands is not black, but rather brown-lilac.
After washing at 40 degrees of the village. However, before washing, I did not find any information about the correct parameters for which you need to put a washing machine. 1 photo before washing, second-after
Pleasant material strips on one side match completely with the other a little bit there is a shift, in general I liked the thing
Good quality, the seams are even, the size of M on the Russian 44-46 is quite wide
Очень довольна товаром. Ношу s такой же и заказала. Нравится прям как смотрится.
To say that the vest is cool-nothing to say))) the quality is super, one in one Massimo, there are tags. The strips do not match on the sides, but for me it was not important. Came quickly, to Yekaterinburg in 12 days
Excellent sweatshirt, natural material, sleeves are not wide, this is a plus. The quality is super, the tag of the famous store MD. the purchase is very satisfied, I definitely recommend, corresponds to the dimensional grid. Delivery to Krasnoyarsk 4 weeks about, not very quickly turned out. I ordered it on sale.