SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks cheap (
It smells terrible, even washing did not help. It is not possible to put on other clothes, there is a white pile!
Quality is satisfied, let us see what happens when wear it and after washing. My r-r 42-44, the jacket turned out not a big oversize. To buy I recommend!
Not processed loops for buttons, it looks very untidy, sticking threads can be cut not a problem, but what to do with holes... I would like to wear not always a blouse. With the store did not communicate
Good quality, the seams are well stitched, pleasant to the touch. The elastic band at the bottom is slightly stretched and the sweater is on low girls. 1.72 was short.
It's OK, it came quickly, at the national team parcel, at the sdakovsky point of issue. In size and quality everything arranged.
A good cardigan, but the color is slightly paler than in the photo. Not heavy, well sewn, threads did not stick out. It is warm, although there are synthetics in the composition, the fabric is pleasant, does not bite) I advise. More reviews I have on the channel in Telegram: I will find for you with AliExpress
Chic cardigan. Very soft
On the Russian size 46 came perfectly. The jacket came quickly. Good, warm. Recommend
The quality is excellent, the cardigan is dense, the knitting is elastic, smooth, tactile is very pleasant. On the parameters 87-67-95 171 came up perfectly, a little oversize. The only thing that the photo of the goods thought the mating would be embossed, but it's smooth, but it does not make it worse. The store is excellent, very sociable, often I order it
Cardigan is good, soft, pleasant to the body, but slightly shorter than in the photo.
Pleasant to the touch, cool, with a yellowish shade Sits well like an over saz, 168/55
Он суперский. Оверсайз. Рукава немного уже, чем на фото, но это его не портит. Качественный. Приятный. Как на фото. На параметры грудь-92, талия -73, отличный.
Very cute, tight, quality