SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On a narrow, middle leg.
Shoes are super, delivery in two weeks. I ordered this store for the first time, and I will order more... More
Thanks for the wonderful shoes, now it's my favorite, very comfortable and beautiful)
On the Russian 40 size, the foot is wide, you could safely take 42 size. In general, on a narrow, maximum middle leg. You can walk, but not for long))) look exactly like in the photo. Came to St. Petersburg for 10 days (stated was a month)
Shoes quality fire, everything is done neatly, I will immediately say suede artificial but in appearance do not distinguish, comfortable shoe, 25,5 cm, took 40, sat perfectly
Shoes are very cool and comfortable. I was lucky and black shoes came with black boots. I want to order more blue, but I'll try all the same, the size is larger. At 24 cm narrow leg as that butt. In front of the narrow toe presses.
Beautiful
Beautiful and comfort really loved. Took size 38 length foot My is 24 cm-not tight-fitting midi and big. One can even put half ספידה.
Shoes came in 8 days! It's a record! Heel in 8 cm for me is too high (but for the image of norms. The quality is not bad, the store put spare covers
I have a stop of 25,5 cm. Took 41 bolshevats, but not critical. It would be better to take 40.
Lovely shoes! At 37 size with bones came 39, soft, beautiful, comfortable!
The shoes are beautiful, but it's not leather and not suede. Material and artificial leather. There is no smell, in my 38, took 24.5 malomerit, it was necessary to take 25
Shoes are gently pink, not beige
As always all class!!! Fast shipping!!! This is the third order and sixth pair Shoes. Highly recommend.
Shoes are very good, beautiful, but very small. Sorry.
Dugé garnia and Merced. I took it to rosemir. I'll think, MOGE potim to the Vizma of one colira at the same time on rosemer brelche. Ale in the man's foot vuzka, that edge of the brother vpritik, shchoba did not fall down. The city was taken to Ukraine before the viyne, ale Lish took on the New Town, Bo happened to transfer through the city. Ale nichogo, soon mi IHH pereb'em and vdyagnu tufle on the day of peremogi over rashists.
Wonderful shoes, on the foot of 22,5 cm (medium fullness) size approached! Delivery about 2 weeks Altai territory. After payment, asked the store to change color to blue. All done, thank you so much!
As always best quality
Excellent! Took on the size more, on my wide leg is very comfortable. Heel does not feel at all, as in slippers! The color is very nice. Suggest to buy
Super-gun) they are mega comfortable and beautiful) I ordered in green and I will order in another. Delivery in 11 days) on the foot 23,5 cm ordered 38, straight to the point, on bare legs what you need! Thank you
Beautiful, comfortable. At its 245 took 39, came up well, despite the fact that the leg is not narrow and the rise is high. Perhaps with a narrow leg, you can even take a smaller size due to a long nose.
Very convenient shoe. Externally they look decent. At 25,5 straight tyutelka in tyutelku
Perfect and exactly what I was looking for. Very good store, quick to post and shoes are really lovely. Good quality too. Sent spare heels also.
perfect!
Beautiful same as the photo