SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm very satisfied
On the full 41st size approached butt. Light smell of glue, but the quality is excellent. The heel is beautiful, elegant. Very high
Shoes exactly as in the description, comfortable even, but on my 37th size 38 a little tight, perhaps the first impression is because of the fact that new. I hope they are carried. There are no complaints about quality, everything is neatly glued
Très jolies
Usually I wear 36 size (23 cm), but ordered 23,5 cm 37 size. Sat flat
Shoes bomb!!!! Recommend!!!
Beautiful shoes, exact description of the goods, go in size, at its 22,5 ordered 35 sat perfectly, the shoe is comfortable. Thank you store.
Comfortable, took 35 size on the insole 22,5 Advise I will take more Thank you)
Excellent shoes, comfortable, beautiful color. I wear 36 size, on the foot 23 cm. Ordered 37 size and guessed, sat perfectly. The vacuum bag was packed.
Beautiful!!!!
They are cool, but due to the narrow nose you need to take on a larger size
I love it!
Shoes really liked, came up perfectly at the foot of 24,5 cm, I wear 38 size, the foot is medium closer to the narrow, sat perfectly, came days for 10 in Moscow, bought the smell weathered for a day on the balcony, look perfect, no traces of glue and thread, etc. Absolute compliance with the dimensional grid, thanks to the store!
Nice shoes. I wear a size 39 and sometimes 40. So I went with 40 because BIGTREE shoes run small, and the size 40 fits nicely. I advise you get the next size. The shoes are pretty. Delivery came in earlier than expected based on the estimate. Didn’t even communicate with the store but I’m satisfied
The shoes are cool. Ordered exactly two weeks ago, quickly came. Although they wrote that neither before January 10. on one size more necessarily need to take. In my 37I took 38.on the leg look very nice. First time took. Very long read the reviews of girls and also decided. Now I'll bury the yellow ones next time.
Perfect
Girls, they came super fast at the cash register five. They're anrial. My husband appreciated. Really and material and sole and shoe, I thought fucked until I bought it myself. This is the high. Take it, you will not regret it. On foot 26.1 took 43 What you need! Heel high, centimeters 9 exactly
Shoes just fire, comfortable, soft. Chic, I will order other colors
Came for a month with a small one, at 37 size came well. All OK
Chic shoes, did not expect. On the insole 23 cm perfectly fit 6 size. The sole and heel are comfortable. Let's see how long they last. I did not communicate with the store. The order took almost a month
I was looking for shoes of deep green emerald color. I chose from the reviews. Thank you very much to everyone who left feedback. 5 minutes as took the parcel. Immediately opened, straight in the car. 1. sending the parcel fast, came before the appointed deadline-the calculated date of arrival was 20.12.21, came 07.12.21, on the same day took. 2. with the store did not communicate, there was no reason, the shipment was fast 3. well packed (seen in the photo) do not know what it is called, but something Tipo inflated box, all whole, not crumpled 4. the shoes are packed in individual woven bag. The seller put the spare pads 5. kvkt beautiful Very!!! 6. size-I'm a little more, but the size would be smaller 7. not narrow, normal fullness of the foot, comfortable, heel comfortable in height. I highly recommend to buy!!!!! Separately thanks for this color, what I was looking for!!!! Still red I'll take :) All successful purchases!!!
Very nice product
My wife really liked: comfortable, made very neat. Many went to choose in Russia .., These are better than 3-4 times more expensive! Let's see how they live. But at first glance very worthy! Thank you store!
Nice shoes. I do not know how convenient it will be on our roads but at home stable. Marriage did not find, neatly made