SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light, comfortable. 7.5 ordered for its 38 size
Just like in the picture, they don't weigh, they're comfortable, I loved them!
I do not remember any time, relatives, friends. Quality is excellent. Buy
For perfectly !! I absolutely love them !!
Thanks a lot! Very nice product. 100% Same with the pictures. And the most important thing is, the shoes are extremely beautiful! I love all of them. Thank you very much!
For the summer is normal. Shipping is super fast. The store is good at all questions answers quickly. Take a larger size. At 38 took 39.
Shoes are very high quality, light. suitable for Wide leg
Despite the difficult situation, the store did his job on Pyaterochka. The order corresponds to the description.
They're lovely, thank you!
Very precisely, they are small in size somewhere at 35 size. They did not fit me, a strong smell
Sandals are cute but Malomerit and on a narrow leg. N at 39 Russian came 43.
They are exactly like the picture. The only thing us that they are tight. Hopefully I can stretch them.
It seems to be good, I haven't used them yet but I ordered thirty and a half and they sent me the thirty-eight.
The size is very small for what is shown
Sandals are small, you need to take 2 sizes larger, I took 37 at 39 just approached)
There is pink color here and there on the white area
The order is satisfied, the size approached 38 size 8,5 came up perfectly, light, soft. Seller recommend.
Beautiful pedi 36, I am 35 and I was custom-made so a smaller number, I am happy, they are exactly the same as the store photo thank you.
As in the photo. At its 23,5 ordered on a dimensional grid, came up. In the summer at the cottage the most it.
Chic shoes, the quality is excellent, light, like fluff, but on a wide leg will not work. The material itself is excellent, like a nap, it will be possible to wash. The purchase is very satisfied.
Delivery in 29 days. The product corresponds to the description, with the clarification that the blue color turned out to be lighter than in the store's photo and with imitation under suede.
The order came in a month, the price when ordering was 850-for them the price is normal, in March 1900-they are not worth it. Looking at the picture, I thought that the material of the top of the leatherette, was a fleecy fabric. In general, comfortable, at its 40 size ordered 10.5, in E approached
Found beautiful and very comfortable foot, but looks fragile. Know when to use!