SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хороший продавец
Beautiful
I. Love los.mo tivos are very cute, they are soft and fresh for summer
Футболка на самом деле не белая ,а скорее с кремовым оттенком.Очень тоненький трикотаж, скорее синтетика,м.б. с небольшим содержанием хлопка,немного просвечивает. Ожидала ,что будет плотнее. Заказала 2хл на мои Ог 105 и Об 106 ,рост 158см получилась в обтяжку. На фото всё покажу.Доставка 3 недели в Украину.
Nice T-shirt. At 44-l just who wants an oversize, take more. Shipping fast.
The goods came quite quickly, the size of the xlordered for a girl of 13 years, at 44 size, not mistaken, the quality is very good, pleasant to the body.
Enjoyed. Delivery within.
Very nice
T-shirt came up, a picture, not a sticker glued, looks good. I ordered 2XL for Russian 50r-r., it's not butt-to-mouth and not free, they were on the move.
The fabric is pleasant to the touch, let's see how it will behave when worn and after washing
Sizes much smaller than expected. Color of the picture is more warmer
Synthetics. Matches Photo
I loved it, it goes the penalty the product, usually I wear size M but, if you like the body-glued blouse size S goes well, I loved drawing and material, it doesn
It's beautiful. I love it and I don't take anything to get there like the description.
Маловерии сильно. Синтетика. Цвет не белый. Совершенно не так как на модели сидит и выглядит.
Very good! Knack ad!
As far as OK would be better cotton
товар не доставлен, вернули деньги
Excellent quality, fast delivery. The store quickly sent the order.
T-shirt liked the picture as in the photo, the T-shirt is pleasant.
muito bom
размер С для 42 подошёл, но размер М смотрится лучше, свободней
It has less color (the drawing) than in the photo. It comes small.
Up to Mo went 8 days. I took 2 T-shirts L and XL for size 44. I did not want to be in the guise. In size, there is a difference, both options approached. I do not regret buying, everything is fine.
Very soft, pleasant fabric. I took M, on height 170 a little short, but I will wear it.