SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Comfortable But not very good material.
The strap adjustment is not very commode and the sole is a tad tough, though are nice
Photo view this is pretty but in reality it is not my stuff
Disappointed item size bigger and narrow width
Went a size up, a good decision. The sole is very solid, not flexible at all. Not real sued, but cute.
Very narrow though, I have not wide leg and the size would fit!
The product does not match the provided photos
Pretty cute, but feels a little cheap. The material is very light.
The measurements did not translate well for US sizes. This part was not accurate. The shoes are the correct length but the width is way off. The store was also rude when I inquired before leaving feedback. I said nothing about them being too narrow because of foot with, it was presumptuous and very rude. The measurements were not accurate.
Foremost very binito
Comfortable but came strongly pomped. Size fits
Disappointed. The sole is too rigid so the foot comes out at the heel
collor is different lot darker in reality but not bad
Buy today, the merchant will ship it tomorrow, and the logistics is also very fast, thank you.
Just received the shoes, tried them on, fit, very light, thank you.
The store is very enthusiastic and responds to questions quickly. thanks. nice shoes,
Fast shipping,five star 。
The shoes are very light, very satisfied, not bad.
These shoes are too tight on the front. The foot n between mm not.
They are really nice, but they are too small
Nice ones!
very good quality, beautifull color, good size. I can recommended it.
Sandals are OK , I like them , the size is fine, it just arrived with a very strong smell that I believe will go away with some time. Arrived fast . Thanks
fast shipping，thank you。
Very nice.