We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is too great to be true, they are very interesting though I guess this shoes is clearly not for a long walk, is a little upset :( For reference: a 37 I ordered 38-went very well! A little too tight to wear, but think it is fixable-assuming that spread))
I fell in love with the shoes. Nice on foot, shoes are very comfortable. neat stitching, thread and glue anywhere. There are not very big smell, but it will go quickly. A 35 size wrote out the top. My wide leg, the shoes fit perfectly. Back clasp, works fine. Sending to Sakhalin was little more than a month, to track all the way. Each shoe was packed in a bag, were inserted in the shoes things special, not on the road to get crushed. Seller put in gift rezinochku hair, thank you! Shoes recommend to purchase. thanks for the great product and good work.
Beautiful boots, will look great with a dress I bought. Thank you X
Just super shoes! Quality is excellent!!! I did not even expect!!!!
Everything is cool!! I take such a second. Before these were velor, took from another store. Really liked, comfortable and in size... These are also convenient and in size .. Thank you!!
I'm a 7.5 US and the 38 fits perfectly
Excellent shoes, the size chose on the grid of the store, came on time!!!! Very soft and comfortable, on the leg sit comfortably and weightless many thanks to the seller!!!!!!
I love these shoes very much!
Wonderful look and super comfortable. I was very impressed, the color is the same as in the photo, a broken white that goes with everything. Size re suitable to European size
They're just like the photo, plus they have little x inside, happy.
Chii Chii to ゅうもんから 5th could!
Such as, very comfortable
Ordered in early December came on January 4, given the holidays came to the RB even very quickly, at 225 cm. I took 35 and everything came up, soft, comfortable, and look just gorgeous, really liked, I'm worried only that it can be weak and scuffs can appear, because it is Very soft, need them very neat to wear, on one meat, hope to straighten out