We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Belarus. Received the parcel in two months. Size 9, 5 freely at 38-39 size. I bought these from another store two years ago, the quality there was better. Thank you. He answered questions promptly.
Excellent size is very girl
They run well, good footbed toasty I kijkbuit to my holiday in Austria
Boots Super!!! I order it for the second time.
Boots are wonderful, warm, comfortable and beautiful. On the street we still have a heat of 18 degrees, so there is no way to check in. In general, the shoes are still very satisfied. The only thing that bothers is that the plastic sole is quite rigid. With time, when it loses elasticity will surely break. This is a practical interest, for how long it will last. And so everything is good, I recommend to everyone
The appearance of the shoe is terrible: the whole sole is in glue, cordially glued. disappointed... I ordered from this store earlier, the third season is not a demolition, excellent shoes, I decided to order the same and here it is) I highly doubt the quality and durability of of delivery fast
Surprisingly quickly received the order. Unfortunately with the size of the problem. At 39 ordered 41-turned out to be butt. It would have been 42!
I ordered the same year 2 ago, the quality did not change, very comfortable, but for some reason there were short laces and the size is now European. Therefore, if you have 38 Order 38... when I bought them for the first time at 38 took 39 and they were just, and now I also ordered 39, and they turned out out out out
Arrived in 2 weeks. Warm, up to-10 is an excellent option
Everything is fine, I order a second time, the price corresponds to the quality.
Not as they write in the reviews that they are small, they sewn on a larger size and they are really big, they did not communicate with the store, the order came quickly, they for frosts most likely not, took a daughter for walks, ride on a fleece, etc.
Hello! The goods came even before the deadline. Thank you to the store and the firm. It is a pity that the upper part of the shoe is cold for winter. The sole is strong, but very slippery for winter.
Very beautiful comfortable shoes. But should mind 2 numbers greater ordered. Am Satisfied shipping was also quickly
Liked, the size approached.
Ordered a second time. The shoes are very different. The first shoes were warmer and did not slip. These are small, slippery and colder.