We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received quickly very good light quality at the foot I advise you to take a size more because it is just I recommend the store Thank you ..
I read the reviews, I was lying that malomer, because I have 34,5 size. But 35 goes straight into size. I'm a little free. With a warm insole there will be norms. For this money, the quality is normal.
Exactly as pictured. I wear a women’s 10 in US size and the 43 fits me perfectly. Took a few weeks to ship and another 4 weeks to arrive.
She took 39 to Russian 37. I liked the look. Cool. You need to look like them to understand how convenient it is. There's nothing to say yet. Shoe and remove conveniently. Look good.
Came fast, the quality is excellent, at 39 size took 40! Approached Super! I recommend the store!. thanks for the order!
Shoes are very cool!!! Look stylish and actual, beautiful Milky-cream color, made very neatly, nowhere even a droplet of glue! Delivery to Ukraine 2 weeks, store and store recommend!!!! At its 36 size ordered 37 fingers slightly rests, but I hope it will stretch a little, keep it small in mind, and so very comfortable and light. I will order in another color!
Toop ! take a size above 2 if you want to wear thick socks. I took a size up, it's comfortable but I can't put on thick socks otherwise it will be tight
Perfect as in the picture. Take a size above see two if wear with socks. Feel very strong glue!!!!!! Shipped super fast! Order on 11/12 in the Antilles received the
Identical to the picture, it's for my daughter she kiff