SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very beautiful item. A see time
القطعه جميله ونقليها suitable اشكر store p speed in plug والثقه in handle
They loved
I love not too the sole back
Listen to advice, take one size larger. All good
Ordered the 16/04 received the 27/04. Fast shipping and tracking correct. I shoes 37's, I have 39 and they controlled me go battery hair. Take 2 sizes above car they carve small! They are lightweight and comfortable. I recommend the store and this product.
A+++++!
it's smaller than your normal size. I'm a size 40 and my heels hangs over so ORDER 1 to 2 sizes up ..I'm going to re purchase cause it's a beautiful shoe
Very satisfied with the goods. I ordered shoes for a larger size. I wear 37,38 ordered. i came once! Very comfortable shoes. the goods came very quickly. thank you!
Super small size for African and European feet
Great!!! Just worn for a moment to try, it is very comfortable... I am delighted, to see once worn...
Beautiful and comfortable. The only thing the size comes small.
Beautiful and comfortable
Very nice but a little fair I asked for an extra number and they're still Fair
Everything is exactly according to the description
Excellent sandals)
Sandals are not bad. At its 36 size took 38. On the sole everything is just right, only the rear hoods fall down
Hello. Not bad sandals, comfortable! But malomerki! On the foot 24.5 ordered 41 size, in the butt, but you can wear, fingers do not look out)
Sandals on a wide leg, small size for 2 sizes... Specially bought a larger size, but still turned out to be small
In general, normally, not quite in the center of the pattern, at 36 Butt, even a little too little. Wear can
Sandals are cool, but very little. At 36 I ordered 38, but in the end they were not enough. Not critical, but...
Excellent recommend
Need a size bigger
As in the photo of the store, light, beautiful. Thanks for consolidated shipment
Thank you very much for the goods. I wear 38-ordered 40 size-approached well. Shipping and delivery is very fast. Thank you very much to the store!!! I'll order another pair.