SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful love him from color to size as my mother wanted
A bag of black color is closer to gray, and so norms.
Take two times on Varto's shoulder.
Nice bag. Delivery is fast and no problem. Thank you store.
The bag is just super. In the live look at a lot better than in the photo. It came in good condition and 2 weeks before Rostov. Mom is very happy. Seller recommend.
The bag corresponds to the description and expectations.
Handbag liked, corresponds to the description, the delivery was faster than thought
The color is slightly different, and so beautiful, comfortable bag. As a gift put a cosmetic bag. Thank you
Very nice thank you
Сумка хорошая, не мятая, в подарок положили маленькую косметичку. Товаром довольна
Normal bag, a little too small. Seller quickly sent
He is good quality, as shown in the publication
I really like but it bit small
The bag is cool, neat. All seams are even, locks work. There is a smell-not critical. The store put a gift-cosmetic bag. Very nice)) I did not have to communicate with the seller. Everything is fast, and for sure. Recommend. Thank you)
It came wrapped in silk paper, well protected. It looks as described, right size.
Very happy with my purchase I recommend
Very nice rendering for this bag that looks good quality. I'm happy with my purchase that will make a nice gift
The bag came quickly, the color is pleasant, the purse as a gift, thank you!
Just like the description. It has come very well wrapped and in perfect condition. Comes a gift purse inside. Very happy with the purchase. Very fast delivery.
Moscow, week. I took my wife for my birthday, so in addition I will write what and how. I'll just say that the quality is good. To store many thanks for fast shipment and all good in business!
If you think to buy it or not, then buy boldly! For such money in the store you can not buy it. Another belt came over my shoulder, but I did not shoot him. In general, an excellent bag, trust me!
The bag came in excellent condition but a little crumpled, but generally satisfied with the bag)) thanks to the store!!!
I am grateful to the store that with attention were taken to the request to change the address of the recipient (something was confused by the Office of AliExpress, the other address was). Everything was fixed and sent where you need to. Shipping fast. The parcel is packed on conscience. The bag is neat, compact. It is a pity that I had to shoot a tag with YSL initials. There would have been some male with a hieroglyphic like "dignity" or "wealth", then would not have taken pictures. Very happy and happy. Thank you.
Fast delivery and good product thank you