SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
great bag!!
сумка клёвая. маме понравилось. в сумке был надувной пакетик, чтобы не по-мялась. доставка в Красноярский край 1 месяц
I recommend the product, it corresponds to the description. The store was packing in two notes in a zero bubble to keep the form, on top of the navel bow.
thnk you very much dear store its very nice bag.thnk you very much .
Simply beautiful loved the passion thank you.
Сумкой очень довольна, пришла раньше чем было указано по сроку.
Hi, I just received my order. The purse is beautiful and is exactly as shown online. I share a pic of it
This bag is beautiful faithful to the photo and good quality I recommend
Заказ получил спасибо большое ! Подарок понравился настолько , что теперь требуют такую же , но белую , придется заказывать .
In appearance, the bag is not bad, two compartments, the smell is present, I hope it will disappear, the description corresponds, only the lock is short, it turns out between the lock out
The bag is just super! Everything is perfectly packed, inside the air cushion, so as not to crumble. Delivery in 8 days. For this money is excellent! Let us see what happens when wear it.
It came quickly quality at 5. The size is smaller than expected to see
Cool handbag, compact, but roomy!
It is super beautiful of very good quality. I love
Сумка очень красивая,легкая. Доставка быстрая. Продавца рекомендую.
I did not see the bag, because I ordered a aunt in another city. She liked it, it's important. The bag went a month before Khabarovsk
I will buy again nice and the présentation is super
A good bag and beautiful, but looks less than it seems in the photo, I recommend the store and the store
See סבבה and high-quality. There is a little smell, but don't נוראי. The bag is divided into two cells big ובאמצע cell one smaller. בסהכ pretty satisfied, worth the money
Качество отличное, смотрится хорошо. Достаточно отделов, молнии качественные. Сумкой довольна!
Seams stitched well, sticking threads and smell no!!! On the way a little crumpled, but cleared up in 2 days. Girl Happy
Beautiful, good to read the bag. The star is removed for the fact that the size is slightly inaccurate-the bag is slightly smaller-and the color is not purely black, but graphite. Despite the above, I like the handbag. Order from 23.08, received 23.09.
The bag came in a month. Delivery by mist ekspess. Tracked all the time. Asked the store to pack well, there was no answer. The bag was packed in a Duper, on top of a thin case, inside an inflated package. But the package was bad and the bag still crumpled. There is no smell, everything is whole, locks work. The bag itself looks less than in the picture.
Super pretty as described practical
Заказывал черную,прислали коричневую.Шла 3 недели до Саратова