SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
llegos súper rapido. me gustó mucho igual a la foto
c'est grand mais y'a un problème la ceinture c'est pas accroché
Más grande de lo que imaginé, buena calidad. Me gusta lindo lindo. Se demoró algo en llegar
As perfect as described.
conforme à la description, comme sur la photo !
très pratique j'aime bien
je recommande joli sac
muy bonito igual que en la foto y súper práctico
Leather-like Material, with good seams. It has enough space for a good-sized cell phone. The phone works well through the transfer part.
bag strap is separated and did NOT have a way to fasten/ attach to the bag.
Good and usefull product
the strap isn't really long enough, and it is deeper than I thought, seems to be well constructed
Straps fall off
100% compliant description, size for each phone. Fit the keys and pieniadze/card. Strap adjustable. Solid, strong clasp. Beautiful!!
Very good handbag, delivery is very fast
Same as the description
The product is sewn neatly, there are no comments. But I wouldn't call it a bag. This is a dermatine pouch consisting of two compartments and closes on the button. The phone even in the case easily fits in any of them. Through a transparent back wall, you can easily use the phone without getting it. For the strap there are ears on two sides. The strap 6 itself is simply attached. To the ears it can be simply tied, there are no special fasteners like carabiners. In the additional compartment you can put Dengi, cards, flat comb, mirror, etc. Flat product. Lipstick spoils appearance. I think in the women's wardrobe for a change you can have such a bag. Fashionable such a chip, no more than that.
Excellent service and product, thank you very much store
The color is the same, but the tape has to be tied to the sides. For the price you have it is OK
A good handbag for the phone and keys with dngs
Bags of good quality, everything is exactly stitched