SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Thank you very much for the good product, chic and comfortable shoes
For 41₽ 25.5 cm leg is excellent, if you have a wide leg you can not fit.
Very cool slaps! Thanks for fast shipment! Quality is good at first glance, let's see how they will be in the sock! Seller recommend!
Slippers fire. I'm very happy. The length of the foot 25,7 cm ordered 42. Perfect. Delivery 2 weeks to St. Petersburg. Recommend product and store
Very cool. The sole is soft, comfortable. On the foot of 25 cm sat perfectly. Thank you store.
Excellent Product super fast delivery recommended
At its 38 took on a dimensional grid 24 cm.. Sneakers in the butt, it was possible to take on a larger size.. Generally liked ..
The goods came quickly. It's super. Everything came up. My 38, ordered 38, came to 38.
For this price is very even excellent
Excellent comfortable Muli, delight!!! Delivery, 2 weeks!!!
Quality is good
I read the comments, and still advised the store, I have 25,8 cm foot length, the seller recommends 42 order (which corresponds to 26 cm),. But I ordered 43 (26,5 cm) and did not regret, the girls who write that the size goes in size-it's not. Because of the fact that the nose of the Muli is narrow, the leg is pulled back by an automatic machine, here's a photo for you as a model. And if I ordered 42, then I would have a strong heel hanging, and give 1360 ₽this you know not 100₽. All the same, I think they will look harmonious in a small size on a narrow leg, and long-time such as I add centimeters. About the Muli themselves: the mesh is dense as starched, the sole is thin, the insole is dermontin, when walking it is not very spanked. In general, sewn beautifully and neatly, I'm happy
Very quickly work, I even made changes to the address, immediately reacted. Everyone is happy! I recommend this store! Buy here!!!
Slippers are good. On my 38 size ordered 40 very By the way was not mistaken. I really like it. Delivery two nideli. s producer did not advise
Very quickly arrived just 1 week that I ordered
My wife is happy, I smell so much of chemistry. Apparently malomerki.
Great!! I recommend.11/03 received 23/03.
Shoes came quickly, two weeks before Slavyansk in Kuban, corresponds to the size, quality, there was a smell, quickly weathered. Recommend to order
Amazing slippers fast shipment will order again thank you
These would be so awesome if they’d fit. Maybe not so much as the model, but somewhat close. The mesh, the sole, the color, the thickness are all perfection! Love…. But they just run a little small, even with me ordering the largest size.
Cool, corresponds to the description, it came very quickly, I wear the size 37, I took the size 37, not malomerki, thanks to the store