SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's been a long time. Opened a dispute. And a few days later the parcel came. Great blouse. Of good quality. Slightly thinner than in the photo. On my height 174-to the waist. The sleeve is good in length. I liked it. The color of the sea wave as in the photo.
I really like this jacket, I order the second time in a different color. Over time, the color did not change, do not stretch. The order is satisfied, thank you to the store.
Very fast delivery. It's super.
In the RB was less than a month. Quality is good, 95% cotton. Well stretches, pleasant to the body. Slightly shines dark underwear, but not critical. The store sent the parcel quickly. Recommend.
Very precise exactly as in the photo I like and then a very fast delivery
As on photo
The quality is excellent. It is worth its money
these tops are very cute but they are cut short oIn the midriff. I am too old to wear crop tops, not quiet but almost. they are just as pictured just short in the tummy area.
свитер хороший, но токоват. цвет как на картинке, приятный голубой.
At its 38-40 took XL. She's great. Height 167, the sleeve is even long, but you can pull up. Pleasant to the touch, odorless. Recommend. It looks stylish.
size up runs small unless you like it real snug I ordered m should have gotten a lg
love it just that the lenght is a little short. didnt communicate with store.
The jacket is not bad, but it's not worth its money, it bought it because of the style, I 've been looking for it for a long time. At its S ordered S, everything came up
The quality is super, all as in the photo. Short, but suitable for clothes with a high fit!)
Good value for money, received in a week.
Very satisfied with the jacket and its color. Size S I'm a little big, but this is not visible at all. My height is 152 cm, OG 76, OT 67, shoulders 40. She took under a skirt with a high waist.