SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful knitted suit, just gorgeous. Girls very much advise, excellent quality, pleasant to the body, sits perfectly. I'm sooooo happy with the purchase. Delivery fast, the store immediately sent the goods after confirm the payment. Just super.
Excellent suit, on the parameters og 94, OT 70, OB 94 just right! It looks very worthy. Thank you store!
The material is very pleasant to the body and to the touch, stretches. At 46 size sat well, the skirt dark underwear will shine through.
Very good quality. Highly recommend
Suit class! On the 44th (height 1,60, weight-54, 98/78/98) for a long time doubted in the length of the skirt, take-do not take, but in fact it looks looks Definitely recommend!
Excellent quality, pleasant to the body. Sits well.
Soft, pleasant fabric. Sewing quality is excellent. On my size 44 sat perfectly.
Corresponds to the photo and description, the suit is very good, sewn exactly threads do not stick out. Let's see how it will behave after socks and washing.
Super! My parameters are 98-89-102
The quality is excellent, the material is pleasant to the body. Delivery to Tula about 3 weeks, track tracked. With the store did not communicate
On height 179, the length is ideal. Weight 48. If you lose weight, it will be gorgeous. Does not shine through, a warm set.
The suit is super, sat down as in the picture, the material is very pleasant, delivery on time, as indicated, even a little earlier
It came very quickly, faster than the declared time. It came in 10 days. The quality is pleasant to the body, took a milky color, live more contrasting than in the photo. The goods are well packed in protective film. No flaws. My height is 161 cm. You just need to steam the suit and everything will be OK. Thank you good faith store!
The goods are exactly as in the description. Meterial Very nice, soft. The line is executed qualitatively. Just came up, fire. I recommend. The order was a little delayed, the store replied immediately. Helped track, thanks for the feedback.
Excellent suit: the threads do not stick out, it stretches well. Sleeves for not what you need, but here in the armpits incomprehensible folds (probably I have a small chest). If it were not for a single size, it would take a smaller size. The costume came earlier than 8 days
Great suit! Soft, warm and comfortable. The size approached the height of 1.57. Delivery to Saratov 20 days. Thank you store!
Exactly as in the photo. For skinny girls up to 42 sizes will be more
Girls, the suit is very good!!! Can be worn without T-shirts!!! Top quality!!! Color Noble, suitable for any coat! Thank you store!!!
Very warm, it looks very good