SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Свитер уютный. Цвет яркий. Мне понравился. Сшит качественно. Единственное, хотелось бы, чтобы ткань была немного плотнее, чтобы воротник стоял, а не обвисал.
My parameters are 80-65-90. Height 161. The color is very beautiful, elegant. I took it for summer on a bike to drive. Composition acrylic-it keeps the heat very warm as well as a sweater made of uniklo. At home sometimes becomes darkovato in it. The texture is liquid-strongly stretched. The collar is cool, does not choke, but it heats. To the touch, the sweater is like a soft kitten. I'm happy, I would like another such red and brick!
Sweater of good quality, warm enough, we order a second time, this time the sweater came in size much more than the first (beige)
I really liked the sweater, super soft! Fairly dense, good overses all Clas! Walked 1,5 minus
Already the second jacket, super soft. On the height of 172 sleeves is excellent
Very cool sweater! Soft! Quality is super! Thank you store!
Cute sweater, delivery 3 weeks. Thin, voluminous, sleeves long, there was somehow a jacket of similar quality (but 100 percent acrylic), quickly came to an unpresentable look, I hope here will be better. From/about 68/98, height 162
The best sweater I ever had. In the composition of wool and mohair. Very soft, you do not want to get out of it at all. Definitely recommend to buy
Delivery three weeks, all whole. Sweater unmatched, snow-white, soft, free, I'm fully delighted!!! I buy from this store already a second sweater, everything is super! Definitely recommend! My parameters: height 165, weight 75, OG 106, OT 87, OB 106.
A warm sweater of deep green color. Sits oversize. I liked the quality and model. Pleasant to the body and odorless. With pleasure I will order in a different color. To buy I recommend!!!!
Cool color, sat on s super-oversize as needed) to be honest, I would not say to the touch that there is anything natural, but let's see how to wear it.
The sweater is soft, not prickly, I wear it on a T-shirt, the color is darker than in my photo, TC fotcala in the sun, so that you can see the
Good sweater, soft. Approached my 46-48 size.
Chic soft sweater, very satisfied with the purchase. On size 42-44 perfect oversize
Until St. Petersburg for about a month. The quality is excellent. On height 160, OG 82, OT 62, OB 90-sits perfectly, freely. As in the photo of the store. A little magnetic. There was no smell
Sweater bomb! Quality at the highest level! I will order more
Очень красивый, приятный к телу, мягкий, не электризуется. Достаточно свободный, на рост 170 рукава чуть с запасом. Единственное - тонковат, вживую просвечивает немного цвет белья. Но не критично, спасибо!)
Very pleased with quality! My parameters are 106/82/106 and it fits nicely. Not too roomy and not too tight. Recommend to buy. The colour is beautiful.
I ordered the goods on December 6, I received it on December 18. Delivery to the store "Pyaterochka". The product corresponds to the photo and description on the site, there is no marriage, it looks good. I was pleased with the purchase.
Beautiful color. The sweater is thin, soft. Of the minuses: it looks slightly tightened. But I will still wear it and will not reduce the evaluation. I buy not the first time: one is worn by my mother, the other is me, we are both delighted. For a year they were worn to the pellets, but for such a price-there are no complaints. My size S, in the photo I. Mom's good, too.
Очень хороший, по ощущениям приятный, цвет тоже красивый. Размер нормальный, но рукава немного длинные, я подгибаю
Warm, quality sweater. On the growth of 163 88-64-83-oversize. Sleeves are long, but I'm not critical, I turned up. i'm happy with the purchase.
Наконец приехал мой свитер, очень уютный, тёплый, точно соответствует картинке . С цветом угадала.
The sweater was taken by a teenager, at a height of 157 to the middle of the thigh, straight very oversize, pleasant is not pricked, the sleeve is suitable for high growth,,,
He's a supereeer. Soft, warm. Comfortable collar. It looks cozy and beautiful. My height is 168, size is XS-S. As came-it was not a very pleasant smell, after washing OK.