SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I liked it! The color is milky-white-creamy, a little yellow than desired. Oversize, at 7 m of pregnancy (in ordinary life m) sat well. Sleeves and length on height 175 just. The collar is voluminous-it does not press, but it stands with indenting gently! To the touch gently. Electrically, as received the parcel and did not wash. It went 4 weeks to Penza. Excellent!
Wonderful! Very soft, warm. Perhaps I expected that it would be slightly denser, but such as it is in fact-even better) the gate can not be folded, it also looks good. At 46-48 sat perfectly. The color is beautiful, noble. There was a parcel for a long time, ordered 11.11, only 14.12 came, but I think it's because of Black Friday. In general, I'm happy, I recommend to buy
My parameters: height 153 cm, OG 93, OT 70, OB 105. It is very warm-in the composition there is wool, but at the same time it is not pricked at all and pleasant. I recommend definitely!!!!
The sweater is just gorgeous. Soft, warm. Approached perfectly at 48 Ukrainian. Recommend!
A good cozy sweater, the color, of course, interesting (dirty milk, with brown inks), it was necessary to take camel. The basic thing in the wardrobe, you can combine with many things. On my size 42-44, sits straight oversize, the length is excellent, the sleeves can be rolled. In the composition there is a wool, definitely, a little pricked. The density is medium, not heavy. The throat is very voluminous-it will warm, the scarf may not need it. I recommend to buy. Shop checked.
I join positive reviews. Oversize, sits as in the photo of the store, the color corresponds to the photo, light, warm. There are tags with store logo and composition. I recommend to buy.
Quality sweater (I buy a second in a different color) style oversize. Good composition, 25% wool, warm. For a year, the first sweater rolled slightly, but it is easily updated to clean from spools. Beautiful melange thread, the color is blue denim. Recommend. Delivery to Latvia 3 weeks.
I do not share delighted reviews. The sweater is thin. up to transparency. He won't. I do not know what to wear under the bottom, T. To be seen through the mating all the smallest reliefs of linen, T-shirts, T-shirts, etc. And their color. Without linen you can not wear-you can see the relief yourself know what) Due to the fine knitting, the neck hangs quite shapeless. We have to go with her. I like the style and color white-milky. Not dirty, not Peach, not purple. Very nice, probably called ecru. On growth just 164 closes the groin zone, you can wear with leggings. Soft synthetic. Drapped, refilled easily. I will wear it in warm weather, for beauty ..
Sweater-love! But!!! I came with my marriage! I'm very upset... I ordered this in a different color before, I wear it in winter without removing almost. And this one was looking forward, and here's a hole... Yes, and the clothespin "hid"... What a disrespect for buyers! In general, the thing is good ..
Состав на бирке 20% шерсть, 5% мохер, 75% акрил. Сел как оверсайз. Цвет красивый. Мои параметры 158 см, 92/68/92
Очень классный свитер, теперь мой любимый. Больше обзоров в моём Инст. ali_ot_oli
I ordered the same sweater a year earlier. I really liked it, and I wanted to buy the same, but in a different color, which I did 26.11. The parcel came to Moscow 11.12. Pretty fast. The color is the same as the store's picture. The seams are even, there are no holes, threads sticking out too. My height is 180 cm. The sleeves are full length, the heel is covered. The only thing that upsets is the noticeable difference in product quality. The sweater I bought last year was tight and the material is less synthetic than the one it is now.
Nice sweater. On growth of 170, even more than overweight. Sleeves are excellent! Comfortable. A little pricked, which says about the presence of wool. I recommend to buy. Wide gate! Such in uniklo from 3500₽.
Everyone wrote that the sweater is mega soft and I do not want to shoot. Nuuuu, I don't know. I'm one of those who likes old stretched overwashed soft T-shirts, so I'm pricked. Sorri;))))) but due to the beautiful high collar, you can put on a body or turtleneck thin a la uniklo and then well. The color is as cool as possible. It's just bright babblgam, which I'm very happy about. The photo is more bleached. Thank you.
Свитер очень мягкий! Немного электризуется, но посмотрим, как будет в носке.
Class oversize sweater, very warm, I wear it with pleasure. I recommend the goods to buy and the store.
The sweater is soft, warm, with beautiful impregnations. The only thing after the opening of the package smelled strongly like synthetics, but it went straight in 5 minutes
Pink buy up until all Casal distressed snag mocha with bought the color different monitors look more pretty and four. Make you satisfied ~
Свитер классный, но с цветом не угадала малость, и горло как у модели не стоит, боюсь, растянется. В составе присутствует шерсть, но так как основа—акрил, может скататься. Тактильно свитер очень приятный, мягкий, из него не хочется вылезать. На рост 168 параметры 88/63/93 сидит оверсайз (причем не большой, а действительно адекватный оверсайз). Шел только очень долго, месяц почти до Новосибирска, хотя обычно все за неделю приходит…
Just a great sweater! Warm and not prickly, 20% wool/5% mohair/The rest is acrylic. Color as in the photo) my height is 158 cm, I wear size XS-s) came for 3 weeks in the MSC, I think it would be faster if it was not 11.11 it
I liked the sweater, the size perfectly approached me, I buy s usually. My parameters are 88-70-94, height 164 cm. The material is soft, pleasant, the color is also like, bright white, but warm, called ecru. There is no gun, so it does not roll, I hope. Sewn qualitatively, no stains. Packed in a beautiful zip bag. Came in 22 days. Thank you store! Recommend!
The most beautiful sweater! Good quality, cool style, comfortable, pleasant, stylish, and most importantly, warm! The color is dark gray, saturated, beautiful. On the growth of 174-ideally sat down in length and size. Packing is also perfect! The sweater was neatly folded into a zip bag. I want to have it in a different color now. It's love. The store sent the order in a day, he came to Zelenograd in 11 days. Very satisfied, thank you!
The sweater looks expensive, warm, pleasant to the body, not pricked, over size!!! Free, cozy))) the most it is for winter. Test drive in the Frost passed. I advise you to order!
Good quality, not pricked does not look like it will cough. Composition with wool for height 175 and chest Volume 89 sweater very well oversize. Honestly, I thought it would be time. But it's fashionable, I do not shoot the stop. Sleeves are also very long, so if you are larger then order will not regret. For miniature girls would not advise. Thinning
The sweater is sooo soft and gentle. Synthetic. Highly electrified. Over Zais. My height 164 usual size M 44-46