SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
A wonderful sweater, delivery is fast, no more than 3 weeks before Volgograd. I liked the wide throat and style. Now the pregnant belly is good. I liked the composition, the wool is present. My parameters: 172 height, 90-70-100.
On the growth of 156 sleeves are long, the color really liked! Soft cozy sweater. I'm very pleased, I want to order in yellow
Cool very much. My height is 158, size 46. I'll order another dark gray, thank you. i arrived very quickly.
Soft cozy sweater, oversize style for size 42, but sits well. Slightly long sleeves. Height 164.
Очень рада, что его выбрала. Очень приятный, нежный, стильный...Доставка быстрая. Размер подошел. рост-167, вес-71, ог-102.
Sweater, model y869, color light gray, came very fast, about 10 days. Packed in a zip bag, has a label. Very pleasant to the body, not prickly, due to the content of mohair has fluffy villi. On the Russian 54 size, height 167 cm, sat freely, the length is comfortable, the length of the sleeve is up to the middle of the palm, I wear it with a stretched up 3/4 On the sizes less than 50 will probably be very free, to whom the landing is important-keep in mind, sit over the oversize. Slightly electrified from outerwear, but does not spark and does not stick to the body. There are no questions about the quality, all the seams are in order, the threads do not stick out. For its money (took a little more than 1000 R)-excellent! Thank you to the store for the budget and quality goods!
I took the sweater myself and the second time. it's nonsense to my mother from 44 to 54 he goes. Soft warm
Chic sweater! Took S on the parameters 92-65-90. A little oversize, looks great. Not pricked, although with wool in the composition. Let's see how after washing will be) color beige melange.
In the composition there is wool, the hairs fly around remaining everywhere, let's see what will happen after washing, very soft, the photo shows the length of the sleeve on the height of of 182 The length is good, even for 9 months of pregnancy, I thought I would wear it later, but I sat down well, then you can already
Покупкой довольна. Ширина груди 55. Свитер очень Оверсайз! На мой рост 158 видно на фото, что рукава длинные. Но я ношу подвернутыми. Мягкая не колючая пряжа. Рекомендую
Nice sweater. I ordered the second one (the first one in blue). But it's strange that the sleeves on a blue sweater are longer than on a yellow one))) with the store did not communicate, the delivery is fast. Quality is satisfied. Sweater warm
Jumper really liked, warm, cozy due to the high throat, I want to dress and not shoot, the color corresponds to the store's photo, no smell, the threads do not stick out, R., free cut, shoulders are down, bought for 1400 rubles, I recommend buying
Доставка 14 дней. Качество хорошее. Ворот высокий, но не плотно прибегает к шее. На рост 180 и 48 размер сел хорошо. Пряжа мягкая, к телу приятная. Не колится.
Я в шоке от качества! Он лучше моих ожиданий! Приятен к телу. Рукав нормальной длины! Спасибо!
I received it in three weeks in St. Petersburg. The sweater is very good, soft, not pricked, sooo warm. My height is 172, parameters are 88-70-102. For me, an oversize, what you need. Bought with a daughter two colors.
I order a second sweater, but another color, the quality is good, I recommend! The parcel reached St. Petersburg in about two weeks, the sweater is very steep! Thank you! Height 170 cm, weight 53 kg.
I'm 162, 92-80-98, sleeves are long. The sweater is very soft, thick, warm, I thought it would be longer, synthetic, but very pleasant to the body. Color as per 4 m photo.
Very nice and nice sweater. On height 170 the length to the middle of the OPE .. excellent on the RR 46 (97-80-108). Delivery about a month by new mail
The sweater went in 2 weeks. Delivery DPD left it in the dentist. In size, it is oversize, wide, very pleasant to the body, very soft. To the touch a little like an angora. I'm very happy. What I wanted. The quality is excellent, the thread does not stick out anywhere, there is no smell.
Запакован в отдельный мешочек с замком. Свитер великолепный! Не колючий, в меру плотный. Ворот очень удобный. В составе шерсть - самое то для Сибирских морозов. Закататься не должен. Длина оптимальная - чтобы носить на выпуск и заправлять. Цвет - отдельная любовь. Шикарный, богатый. Очень довольна! Спасибо! Осталось погладить и носить с удовольствием:)
Wonderful jumper! Well packed, odorless, saturated color. Warm and soft. On the height of 161 cm sleeves of excellent length, as I lubluna og 100, from 83, about 106 not in obtyag! I am very pleased, definitely recommend to buy, and I will order in other colors. Before St. Petersburg for a week and a half in Postamat. Thank you
The goods arrived in 2,5 weeks. I liked the color. On the parameters 93-65-95 sits well. On the growth of 173 sleeves with a margin. The purchase is very satisfied. Thank you I will order more.
One of the few on Ali cofft with long sleeves on high. I am 172 height, 53 weight, 82/65/90, shoulders 41, sleeve length comfortable 62. Measurements of the sweater: shoulders 60, sleeve 57, with my shoulders the sleeve leaves 66,5 cm, I adore long sleeves, chest 116 cm, length 58 cm. There is already a cold blue. Gray is also happy. The color is beautiful, gray melange, does not turn yellow, does not get dirty. Warm, super in winter.
Отличная покупка! Свитер мягкий, не колючий, теплый. Отлично драпируется. Очень благородный цвет какао. Однозначно рекомендую!!