SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great jacket. I ordered a second jacket. The first took in red. Both things are super! Colors correspond to the photo. Weightless, sewn qualitatively, pockets are roomy. The only drawback is a very small case for storing the jacket. In it, only half of the jacket is placed with difficulty ((((((
Good thin down jacket. Pleasant pistachio color. Thank you very much!
Is perfect. Size, color, seams… All perfect.
The quality is very good, the goods without defects. M better sit on 40-42 Russian. Thank you to the store for fast delivery, 2 weeks to the Moscow region.
Measurement Chart Super correct, product good quality as described
Shipped very quickly, especially considering COVID19 and global supply issues. The jacket is as described, warm and comfortable; the fit is excellent. The colour is just as shown. I live in Canberra, the winters here get quite cold for Australia, with a warm jumper or thermal long sleeve shirt and another layer underneath it’s great for 10-14C. I am a size 16 chest and 14 waist/bottom in Australian measurements. Very pleased and will buy some for my sisters.
The jacket is beautiful, but missed with the size, great, so everything is fine
Excellent, light, high-quality jacket. At 46 it was possible to take a smaller size, but it will fit a thick sweater. Pouch for storage in the kit. Sleeves of normal length by 170, pockets are deep, the Hood is also not small. With a zipper double lock. I'm very happy.
The jacket is very light, for late spring or early autumn. In the photo, for some reason, the color turned out different.
I like. It is lighter than imagined and bring your sachet for storage. Still do not use it in winter…
Light like the picture
Product in perfect condition. Identical to site. Meet my expectations. And came faster than expected. Satisfied.
100, 80, 100, fits perfectly, you can sweater look younger. Recommend. Thank
The chest is 112 cm, height 156 cm. Excellent
Beauty!!! Order, you will not regret! Approximately size 56-это 5 XL, I would say the figure, I ordered 7XL to deer sweater warm
Great quality product. Showww. Super fast
Excellent Product. Fitted true to size measurements. Colour "Nicer" than the pictures suggest. My wife extremely happy. Very quick delivery .
Jacket excellent light warm very comfortable
I love it! Why had not taken a great jacket for our summer))))) it is not cold, even in a 3, do not wash, very afraid, climb feathers, vehicle probably down, slim, weightless and really pushes the bag, very like, my volume og 104, 87, 114, Size 5XL bit, ordered another different color 4XL
Down coat excellent conductive's price! Color Divine (pistachio dessert right)), lightweight, all zippers are working, pouch for packaging attached. The parameters of 170 p. 98-78-97 XXXL took the,'ll поблевать thick suit the футере, if something more thin wear, then to such parameters can take XXL
Shipping to SF 10 days (the national shipping), consistent with the description. Recommend
Accurate description, did not communicate with. Have size 5XL size og 115 102 of 121. Jacket perfect. There are doubts about not promokaemosti, well, it is easy to check the SPB start raining. I 'd say it is insulated jackets, fabric soft, pleasant, there is a heater. For autumn, spring, cool summer. Delivery fast, promised to 17 Jun, came 26 May, for two weeks.
The jacket is much shorter than shown in the picture.
I've now bought 4 of these, for me and for friends. They're great!
Jauki, pūkaini, mīksti, kvalitatīvi, ar vieglu spīdumu, nebija Ilgi jāgaida, atbilst izmēru tabulai