SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good thin jacket, comfortable hood. The color is the same. The store on my request to change the size to a larger (3xxl)-agreed and sent. On my size, the height of 162 , 96-78-104 the jacket is free, as I wanted. Cut good, does not hang. I'm happy.
Very pretty. Wide. Very good quality. I recommend the store. Thanks.
Very good!
super
I thought it was a long jacket but it appears to be a short jacket. I will not send it back because I also like this one.
The jacket is excellent. Light and warm. On the size of the Russian 50, took 4XL, free, you can put on a warm sweatshirt or sweater. I took it specially freer. If anyone wants a figure recommend 3XL. Sleeves are not short, just right. The color is very beautiful. I took two: my mother size 8XL, myself 4XL. The dimensional grid corresponds. The store is reliable, gives advice. Went long because of the new year holidays of 1,5 months before Surgut and Vladivostok. The quality is excellent. I will take in a different color. I recommend to buy.
I liked everything, the parcel went a little more than 2 weeks after payment. The jacket is about at a temperature of 0 to + 15, soft, the color corresponds to the photo, the size of 3XL ordered at 48-50 does not tighten, you can dress under it To the store Thank you, for the quality and speed of delivery!
A beautiful coat. og 102.ot 88.ob 104 2HL on the Thermo and flizku is a little free. but for hikes the most it was.
No top quality והמידה no best מדוייק store confirmed return but טרם got the הזיכוי לחשבון
מצויין. Coat easy ומאד heater.
Well, very thin, in some places there is no filler at all
the jacket is as described lightweight fill packable the colour is good I took xxl as they usually run small sizes in China this fits good I usually wear large so thats why suggest getting larger than your regular size
In my 44-46 ordered XXL and came up perfectly .. Thank you very cool jacket
The jacket is cool. Very light. I took my mother, very satisfied with the purchase. On the OB 145 cm approached the size of 8XL. With the store was advised by definition of size. Assured that this size will fit. Everything came up. I recommend to buy, I advise the seller. I'm waiting for the second-myself)). I will order in another color. In connection with the holidays, the delivery was delayed, in general to Vladivostok, the jacket was delivered in a month.
Size was very small and quality was VERY thin. For the price, I can't complaint. The large was like size 2.
Great jacket. Easy. Well sits. Color as in the photo. The dimensional grid corresponds. It is convenient to wear and take on a journey. Not much space.
I asked for 3xl why I don't like tight things but I think a xl uniera is fair. It's thin. I don't know if it covers the not-so-severe cold.
It corresponds with description, it is very soft and light, very good value for money.
Perfect size and very warm
I order again, previously bought a jacket, now I bought a coat. Not much disappointed, because. The jacket was denser than the coat. But the quality of the seams is good, everything is stitched neatly.