SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size m size very cute very soft good quality
The store did not send the order and did not answer for some reason :( but the money is back, thanks for that.
My Love! In Ukraine came in 2 weeks, the quality is top, it is unrealistically soft, warm and pleasant material. I would take a hundred of these
Очень мягкая и красивая кофта идет в размер, не сильно короткая, цвет как на фото
Chic jacket. Who has the size S, take m.
It's like a photo. Good sleeve length, for high
Sweater bomb to be honest, very soft pleasant to the touch, sits perfectly, especially if there is a chest, came quickly in 11 days, ordered in a five-day in 5post post
Muy suave, bonito, el color igual a la foto. Leve olor.
Very nice fabric, I like advise
Excellent jacket is very soft
I love this jacket, it's super fluffy! The glue is that being synthetic fabric, it gives a lot of heat and does not transpire, so better for winter. As a tip, you can use salvaslips in the armpits to minimize and absorb sweat.
Качественный, красивый, но размер S на грудь 75Б с лифчиком мал, приходится натягивать на грудь, если на лифчик будете носить (без пушап, но я поролоном) , то лучше брать больше размер. С продавцом не общалась. Доставили быстро.
J’adore la matière la couleur, ne passe pas au sèche linge !!!!
Super soft, excellent jacket!! Recommend
Cool top, very soft and pleasant to the body. Size S on the parameters 90-65-90 fit well. Delivery is fast, thank you.
Очень шикарный! Соответствует фото приятный материал
Chic quality, the blouse is just super, came for a month, everything was served, I recommend
Provide a size above
So comfortable and fluffy I love this top so much
I expected that it will be slightly longer, and so in general not bad)
Exactly like the picture. Very sexy and it came when it was expected.