SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
In general, the blouse is good, the quality is also, but sewing front inserts is not very clear. One lies flat, the other is all sowing a curve. A little upset.
The fabric is pleasant, it sits also well, but unfortunately there were a lot of sticking threads, open loops, which can spread out when washing and all the product will be separated in part. I will not pick up, for such a cost I'm generally happy
The jacket came well, short, as wanted
T-shirt is beautiful, nice fabric, but very much sticking threads
In general, a good T-shirt, but the collar sticks out threads, not stocked and not hidden ends, I do not know whether or not it will fall apart.
Only one of happy baby very satisfy you knitted type then the moderately comfortable and millet stick short knitting long data with short almost like the too-kind baby one size's lot tie light not lumbar disc herniation cloth
I liked everything, just and neatly
Very good!
Cool top, came in 3 weeks
Expected another, but in principle not a bad knitted T-shirt!
Match the description. Halter top, above the navel. The 42 loose, still runs very. Won the freebies, at full price not be bought. Sent immediately. Shipping 21 day.
Cool T shirt my settings 88/66/90. Well-liked, short, very tight, but that does not look worse!) recommend to buy
Excellent quality top. In my size 44 height 178 fit perfectly
Fast shipping for 13 days, all good, a little stuck, but I quickly corrected
Cool tops for summer
Excellent product..will order again..wish it was on auto delivery
Order come in 2 weeks. Good quality, recommend.
Top is not bad, the star, for a large number of threads. It would be the quality better
Good quality, nice top, short, seen belly. Seller send fast, Moscow posting too quickly. Recommend!
Excellent T-shirt, I'll order another one in a different color. To buy purecommend
Cool! The size is the same
Color is not much different, life more bright. In general, the blouse is not bad
No different from photo.
Stiff fabric. My options 162/84-68-93 sitting freely. Length is quite normal. In general, by me
shipped quickly, very nice