SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Blouse beautiful, warm, cost-effective. Very fast. Arrived fast too. It is warm but not so thick, which makes it comfortable. Loved buy another.
The blouse is wonderful! Have hairs up his sleeve. Can buy without fear. The request took about 18 days to arrive. She was beautiful to me. I use g/42 in Brazil, and ordered the L. Was great for me, but if the person have the arm chubby and wear G, will be a little tight arm. Hope have helped!
Loved. Super recommend.
She is beautiful, warm and. Very good the purchase
Bought was tight arms, was not according to size. Will give to my sister
I charm the ideal size
Very beautiful!!! ameiii!! perfect!!
My sixth jacket in this series. I just really like small and warm hood, my head size 55. Locks in 2 years break so it is great, выписыю brand new at this price, as we have 1 lock is. Spasibki store.
Jacket, took the 52 size, all fit. Recommend.
The blouse is very warm, great workmanship, am very satisfied with the purchase Bought a larger number than normally use and was perfect.
Best Buy one size larger
Great. Super fast. Color came to beige. Wearing 44 Brasil was great.
The jacket is very different doque ad, OFW Blue Q n this ad, sent me blue clear, not liked. Seller Not guides right as should change. Well nothing be expected.
Super beautiful and warm. Worth buying. Will pass my measurements for you base on purchase. Size: S KG: 56kg Height: 1,59
Beautiful! Size was perfect! Loved!
Like, very good and arrived on time.
Product quality, like the picture, very warm. Very worth it.
As description. Arms are tight and the body is wide. Arrived super fast.
If P have the same size of arms is more uptight, but took a M and am super satisfied. Came fast, she is as advertised, fast delivery. Am Brasil and VEI within 15 days. To store.
Great blouse. Fully lined. Very good store.
Excellent, like the picture!
Perfect-size Great-warm! Like
Product same as photo, warm, lined up sleeves