SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Loved the pea jacket, great workmanship, use G, ordered XXL, was perfect. Warm, recommend.
Loved the jacket, pelinho sleeve too, very good
The jacket is light, soft, cozy, the size is the same.
True Product photo!!!! Lined up sleeves, super warm, perfect!!!
Size xl ordered, normaly i have L And xl doesn't fit.
Tracked, delivery fast. The jacket liked, light, warm. Cooked neatly, without smell and sticking threads. The hood is small, but it's not critical. Walking with the dog will go. In size, sits well. My parameters: height 157, 107-84-100
On the OG 104 cm size XXL turned out to be small. Although on the dimensional grid it is indicated that XXL on the OG 112 cm. In the sleeves, too, very closely. The jacket is designed for low growth.
It's super warm
The jacket arrived super fast, well ahead of time and well packed. Live in bh/mg. It is very warm and is lined with all film including the sleeves. It came with a problem on zipper, but I could fix. Loved the color and size m. Was a fair bit arms, but nothing that bother me. Comes with hood and pockets sides as shown in the pictures. The amount paid is good size.
The jacket is super, I'm delighted, thank you.
The jacket is pretty on og 100, hips 110, height 156, normally XL, at the bottom is slightly narrow. Sleeves for full hands will be a little narrow, the T-shirt is normal. The hood is small, but I liked it, the wind will not inflate in my ears. Inside is a very nice lining
Very well correct I like it very much I recommend it
Very good, light jacket for a subtile girl of 11 years and a height of 131 cm came up perfectly. The daughter is delighted. But in dry weather. Also, the ideal solution as a lining for a raincoat. No smell. The lines are even. Thanks to the manufacturer!!!
A very nice, warm jacket, just like the photo on the page. Recommended.
מצויין bit small invited one extra
Very pretty. Small carving but generally a good purchase.
Excellent!
The jacket is excellent, soft, only the pockets are not fastened. At its 44-46 ordered M, everything came up. It came to the Samara region quickly in 14 days. No smell. Advise.
ואווווווו אחלה heater jacket Very!!!
Enjoyed.
Coat is super warm, soft, comfy and pretty - also good size
The jacket came quickly, shipped by the store the next day, after the order. Came in two weeks. The description matches. Well sewn.
The jacket is good, in Russian 42 size S is perfect, the description is accurate, the color is as bright, the delivery is fast.
The jacket came in an incomprehensible form. Mold on the spot of the sleeve is sewn as it is not clear how. It is impossible to straighten your hands, everything is priming. disappointed.
Good quality but was too small for me ,i returned it