SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is just top, very high quality sewn and the material is very dense; it came very quickly by Courier
сумка такая как описано продавцом. Всё замечательно! Кроме одного. Шла посылка очень долго! Дважды связывалась с продавцом, выясняла где товар.Экспресс-доставка почти месяц ...Ужас.
A good handbag, sewn smoothly, odorless. The only thing is pens, it seems to me that they will quickly start to spoil. Leatherette is weak. Delivery is fast, a day earlier from the specified date. Thank you
The bag is cool. Not a single sticking thread. For 1000 rubles just a bomb. Medium size, but quite roomy. On the warm season will be an excellent accessory for almost any style. In Khabarovsk reached exactly in a month.
The goods came in the specified time. Packed well. The bag is great! Many thanks to the store!
Ordered 09.12, received 13.12. The bag really liked.
Shipping fast and durable and terrific. Size generously and. Shape knob tongue in terrific.
The bag is amazing, the quality is gorgeous, fully corresponds to the photo. Delivery in 2 weeks.
Сумка просто супер! 10/10 3 дня доставки
Сумка, не плохая, для меня маловато, очень быстрая доставка, что очень радует, не много помята.
Seams are quality, there is no smell of specific. Ordered 11.11, received 22.11 in Yakutsk.
Very high quality bag, small size, stitch even. Fully meets the expectations. I recommend, for such money in the store you will not buy such exactly.
Cool handbag, delivered in 6 days Mo.
Was pleasantly surprised by the delivery of the courier, having managed just super! Fully corresponds to the photo and description, I'm very happy with the purchase!
The bag was not as big as it was presented. But cool. Super fast delivery
Order shipped 04.11.21G, came 08.11.21G. Track code was tracked to the address. Everything corresponds to the description. I really liked the quality of this handbag. Thank you for the fast delivery. I put five stars and recommend, an excellent store.
Delivery a couple of days to the House DPD. As in the picture, a good bag, a bag, without a lock, an average size. A4 included,,
The bag is very cute. I thought it would be bigger, generally took for a beach holiday, for a family of 4 people will be too small. Well placed 2 towels, also a place for a bottle of water is found. express delivery, came for a week
Bag is good, Mega Speed Delivery, everything is fine, thank you
I love fabric bags, I'm happy with the purchase. I thought she would be more, I did not pay attention to cm
This is a great little handbag for its price! the shipment is considered fast to Canada. I'm surprised with the quality of the bag. However, the handle and the shoulder straps looks like the cheap material that will wear out very soon, but I'm ok with that! overall I'm extremely happy about this purchase. I can fit in my iPad, wallet, tumbler, and some too go snack. This is the perfect handbag for vacation or picnic! love it!
The product corresponds to the photo, the fabric is good, but it was packed badly, very crumpled
I really like this bag! It's not big, but medium. The same as at the picture