We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mom really liked, she is fully delighted. In appearance, quality. Let's see how they will be worn. Very soft, light, like down.
Fast shipping. Very light and comfortable. 45 size fits our 42
Everything suits, thanks to the store
easy slip on
It was a gift for my mother-in-law and she's very happy with her new boots. He says they're very comfortable and now in winter his feet are warm. The store sent the order very fast and arrived within the deadline. Satisfied with the purchase.
The shoes came on January 14, promised December 18-24. At size 41 took 45, very good. But the shoes came without insoles!!!!! had to pick up and buy insoles.
Bought these 1.5 sized bigger and they came 2 sizes smaller. Cheaply made + 2 months to arrive in Canada.
Fast grade
Everything is fine, already the second ordered, very like, soft, light comfortable. At 38 Dew, 39 Butt, on a warm sock it is necessary 40 and on a wide leg ..
Marking claims that this is 45 size, but on 44 men's leg straight back to back. Shipping and shipping fast.
Boots are super, I take the second, because my mother, walking in mine, also wanted these. Very soft, weightless, while very warm. Generally do not slip, and snow to the sole does not stick. They look quite decent. You need to take 2 sizes more. 39 size on the foot of 24 cm is good. In general, take it, I recommend.
Light, soft, comfortable, I recommend, size in size
The store by mistake sent not 40, but 37 size. Naturally they are very small, and even there is no one to give... But the seller was in good faith, the money for the refund approved. Bad just spoiled coupon from Ali on 300₽, it does not return (I will try to order a sous order, the seller promised that they will not be wrong with the size anymore anymore anymore I advise you to buy.
It is good to buy for the winter to dress quickly, do not mess with laces and zippers. Size on Ali always take one more. In the Mediterranean winter warm, I recommend.
Not the first time I buy, everything suits. Size 40 is good at 38. Delivery to Moscow 3 weeks
Shipping is tracked. Malomerit for 1 size. 36 goes to 35 Russian, without stock. Soft, warm. Recommend. No heel, but asks. In general, comfortable. Insole with fur. I did not communicate with the store.
Delivery fast, the store sociable, asked to change the size, everything performed. The shoes came up, everything is wonderful, it's the second. I advise, order from this seller.
Too small a size. It is 41
On the female European 41 size bought 42, in accordance with the dimensional grid of the store. Boots are small in size. I will order 43.
All right, same as the photo
Very cool!! Matches the photo. 44 size by 41,5, - 42. wide leg. Very convenient and free!!! Thank you so much ..
Hello package well received thank you A problem with the delivery but I received it. As described I have a lot, it is warm. I highly recommend
Just as pictured
In the Kiev region there was a month, maybe a little longer, getting on a new mail. In total parcel. The shipment was fast. with the description corresponds. packed normally, there is no smell. The biggest size is 45, fit on foot 26.5-27 cm. Comfortable, light, warm. No defects. Sent fast. She took herself and her husband. I'll probably order other flowers.
Malomerki, at 40 came up 42. very light, warm. I recommend.