Free Worldwide Shipping We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Malomerki, the size did not match. But very warm and comfortable.
I usually don't write any reviews, but I think it's worth writing about. Those shoes are amazing, good quality, very comfortable, light, warm and cozy. Fast shipping. Highly recommended this store. My regular shoe size is 7 but I got 8 and it fits perfect!!! I am thinking to buy another one maybe in black color. Happy upcoming New Year everybody!!!!
Is okay for the price! Is light and Is anti rain. But this is not really elastic so don’t expect much. And it’s pretty warm.
Nice and comfortable
I use 38 I ordered 39 and it was tight otherwise very pretty just like the picture
The product fully corresponds to the description. The size of the sole. It is necessary to order a little more, because malomerka. Very comfortable. I advise this store.
The second order. Very light , warm boots. I could wear as a winter slippers or outdoor boots
great
T E N L Y.!.!.!.!
Ordered 44 size, on the foot of 26.5 cm of the female foot is very large, except with a woolen toe (the fullness of the boot is large enough), on the foot the foot by fullness is good (45 size per foot 28 cm will be good). I ordered 43 size, the length of the foot 26.5 cm is normal, but the fullness is large. Boots 44 sizes will fit rather on the foot 27-27.5 cm.
Excellent shoes, already 3 pairs order, supplied with relatives. The leg is comfortable, as in slippers and heat, as in felt boots! The leg does not sweat. The sole is not slippery. We are not happy, thanks for the insoles as a gift!
Cool and light. Daughter satisfied.
Fast shipping, like description. Very comfortable
According to other reviews, I ordered 2 sizes more-at my 38,5 ideally approached 40. Warm, comfortable-I recommend! Delivery to Moscow 3 weeks. Thank you very much!!!
Fast Shipping Comfort
Excellent bots, I take the second. Even in minus 20 is excellent, only in dry weather. on the right already worn for about half a year.
The shoes correspond to the description. Very light. At 39 size, on a wide leg, high lift, ordered 41 size. You can Additional an insole for those who have a large body weight, so as not to sell the sole. On one shoe there is a thread, but it can be cut easily. Not critical.
The order did not come at all. i waited 3 months and Alas. The return was made .... After 3 months of waiting...
Very warm and light. at 41 size ordered 45. a little more, but with a warm toe just
Thank you, the store recommend the shoes what you need!
Shoes 41 sizes perfectly fit at 39 size.
Warm and soft as slippers
I buy the third time. I really like it. In the first 3 years almost 3 seasons.
Boots ordered 28.11 came 15.12 very satisfied, ordered 45 sizes and I have 43 approached just, thanks to the store, I recommend!
Surprisingly good, shipping in 15 days, order one size more