SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
All good but the smell of the bag is not pleasant
Very pretty I recommend
Is grande size
Cool and pretty! ! ! Everything is perfect, zipper, handle, size. The material of the bag is also very good, the quality is very good! fast shipments!
The bag is very nice! ! fashionable! The quality is very good. Many thanks to the store for the fast delivery! Orbits are tracked. The package arrived in a week and a half. I am very satisfied with the service, delivery and the goods themselves - I recommend!
Fast delivery, less than a month, bag is bigger than average, good size, chain strap looks stylish. Inside there is a large zippered compartment and two pockets, one with a zipper. I didn't contact the store, it's not necessary. Very satisfied with a shopping!
The bag is well sewn, the lines are all even and nothing stands out. Without any wrinkles. Very nice bag. Fast shipping, in general, I recommend this product.
this is Love! Super bag! The color goes well with almost everything. The quality is top notch. Fast shipping! High-quality. recommend!
The bag is soft to the touch. No blemishes, excellent workmanship and high quality. Fast shipping! The bag met 100% expectations!
Order shipped quickly. The product matches the description, the appearance is as shown, and all the locks are OK. I really like this bag, the size is just right. The line doesn't stick out and there is no smell. Thank you store, I recommend this store. The bag is fine. good quality. thanks.
I like its size, color. The ingredients are also good! Fine workmanship! It's perfect for traveling, to carry when shopping, for a walk. Simply beautiful! Received the goods in 2 weeks!
I am very happy with the bag, exactly as in the photo, no blemishes and dents, the seams are qualitatively sewn and even. The zipper is also nice. Girls highly recommend!
Stocks like no, capacious. Sorry, that is not adjustable handle; for my height 164 like the 10 cm. Shorter. It is certainly not canvas linen (synthetic material), so 1 star
The quality of the bag is great, the two streamers look cute and cool! The bag is closed with a zipper, and there are several small bags in it. One of them also has a zipper. You can put some more important things. Pull up the zipper to not be afraid of losing.
same as the picture! It's very pretty, feels great in the hand, everything is sewn well and the zipper slides nicely. It looks huge the first time you open it, but when you put it on, it looks gorgeous.
The bags are very chic, mobile phones, keys, wallets, etc. can be put in anything, the store's service attitude is very good, and they introduce the products to me very patiently. Product arrived 5 days early! I recommend
Very nice bag, I will take it to school and shopping, is thicker material so may be more durable than others. Fast shipping! Very recommended!
The bag is beautiful and all the zippers work great. There is no thread running out, the quality is very good, and the materials are also very good! Shipping was fast! Seller Recommended
Wow – what a surprise to receive this bag today. Exactly the same as the photo. Material and quality are good. Totally perfect size for me. Not too small and not too big. Highly recommended.
The bag is very good, the fittings, seams, zippers, straps are firm and there is no doubt that people who like you can place an order with 100% confidence. Fast delivery. I have not communicated with the store. Recommended purchase without a doubt
Delightful, charming, magical bag! The skin is soft and very comfortable. Fast delivery, no communication with the store, but thank you so much for your beautiful bag!
Very nice bag. It's a medium-sized bag with nice soft material that's perfect for everyday outings. Fast shipping! I will definitely order more items from this store.
Super package! Coming soon! The seams are perfect! good quality! No creases and stick lines! Seller recommended! service of the store is very good. I am very satisfied with this shopping! ! ! ! Thanks! ! !
Love, love my new tote bag! ! ! Very spacious! ! ! ! Perfect size! ! ! good quality! ! ! Fast delivery! ! ! ! Great store! ! ! Thank you! ! !
The goods are very good, the materials are good, and the workmanship is fine. fast shipments. I did not communicate with the store to place the order directly. thanks