SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied with the quality of the bag. Medium size. Convenient and spacious inside. There is absolutely no problem in daily use. Shipping was fast! recommend!
Nice bag. Same as picture and description. The fabric is nice and comfortable to the touch. The inside is neatly sewn and no thread runs out! Shipping was fast! I recommend!
Great bag! ! ! I am very happy! It's just the right size, neat, without any protrusions, fully sewn. everything is fine! No smell! In general, I recommend! I have not communicated with the store. Very fast order, received within 2 weeks!
Very good quality. Love the bag. Highly recommend
Love this bag, it's not big, but not too small, perfect for me to take it to work and add to my lunch box and extra clothes. It's also very pretty, and the two streamers have a lot of character, which I love
The bag is really beautiful, the fabric is nice and the fabric feels comfortable to the touch. It's really roomy and the straps are adjustable for length. Overall, I like it. recommend!
The bag is very good. The fabric is very good, the workmanship is very careful, and there is no thread running out. Seller shipped in less than 24 hours, 14 days for delivery. You are a good store. I definitely recommend it to everyone.
Well packaged. The quality of the bag is very good, the fabric is very good, and the workmanship is fine. Very happy with the bag, I like it very much, arrived in 17 days. I recommend this store. I bought it without communicating with the seller directly!
Nice medium bag. Durable lining and zipper. Margins are fine. The stitching is also very good, the fabric is also very good, the workmanship is fine, very satisfied! Fast delivery, thank you store!
This is what I expected. Loved it at first sight. The fabric is thick, feels comfortable in the hand, and is comfortable on the shoulders. When my friend saw it, he wanted one. Fast delivery. Thank you. Boom your store
The bag is beautiful, well made, soft to the touch and very roomy. A super satisfied purchase. The delivery is fast, the same day the order is placed. Recommended store's product
Excellent bag. Dense, high quality, well sewn, no thread, no odor, well packaged. Includes long shoulder straps. Inside there are extra pockets. very beautiful. Same day delivery, received in ten days
I am very satisfied with this purchase. Quality material, looks very durable and very fast delivery. I will recommend to all my friends and family. Thank you store. I like it!
Handbags for everyone are cool, good looking, have stitching, even seams, soft material and a lot of capacity. Overall, I am very happy and I recommend! Very fast delivery, a week earlier than stated, very good!
Really beautiful tote bag! I really like it. The fabric is of high quality and there is also a small zippered pouch inside. I like the design and the shipping is very fast
I love it! The materials 10/10. I would definitely buy another one next time. Also the size is big and you can put your Mac on side and other things. Very cute!
The workmanship is really super delicate, and the bag can hold water bottles, umbrellas, laptops, etc. It's very convenient to go out!
The bag is so beautiful, the capacity is super large, and it is no problem to put a laptop. It will be my exclusive bag when I go to the library in the future. I have already recommended it to my friends to buy it, the quality is very good
The bag is very beautiful, and the style is also very fashionable, it can hold a lot of things, highly recommended
Beautiful bag, exactly matches the photo. A large compartment with two small slip pockets inside. No flaws. very beautiful! Fast shipping! recommend!
I love it, it arrived faster than I expected in less than 3 weeks, it still has a lot of room as I imagined it, it is well made and has a nice finish! The two flowing beards look so cute and stylish!
The quality is very good, it feels very beautiful, and it can hold a lot of things in it. The quality is good and the price is affordable. It is recommended
The quality is very good, the workmanship is fine, the size is suitable, the color is beautiful, the shape is very positive, and the style is very satisfactory
This bag is very good, the capacity is large, it can hold a lot of things, it is exactly what I like, the color is also beautiful