SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The fabric is a little like satin, but not so shiny. On the girth of the hips to a meter, height to 160-162. Although in the heat and will not go, degrees to 25 will be normal, the fabric despite the synthetics is pleasant.
Súper lindo
Great! The quality of the eye is pleasant: the trousers are similar to the touch to silk, the shirt is similar to crepe de Chine. I'm very happy.
Superb and size well
Beautiful
Very satisfied, thank you
love it! saw it in zara and it's exactly like it. just less than half the price
Cute, a little strange sleeve
Quality is good, synthetics, delivery is fast.
Perfect and fast
Nice blouse
Nice costume! Summer, bright, stylish! Size L on our 46 top, 48 bottom just right, length on height 168-170 just right!
On the River 166,86-60-90 took rosmir Xs, чудовa yakust, virib vikonanyi akuratno. Duge stylish sleeves on a shirt. I sell to my uncle for delivery!
Everything is fine, the blouse comes without
Beautiful, enchanted… fit perfect, take size L my hips are thick 110cm and it looked great! Arrived in 14 days, wonderful! Thank you!
Sweet once and her cloth goes crazy
They're perfect.
Cute shirt, print matches the photo. On the height of 158 cm sleeves are long, I will shorten. In general, the shirt is happy. Chelyabinsk reached 2 weeks.
Waouh waouh I do not regret having bought beautiful I highly recommend
good!
Very happy with the set. Fluid with drop and great size. I appreciate the pants have rubber on the back of the waist. Fast delivery and I recommend. I put pictures of the pants alone because the whole set I haven't premiered.
Good quality correct size fast delivery
Really beautiful…. Perfect size polyester fabric, but does anyway a beautiful figure
I'm 5ft 7in 160 lb ordered M. it was very good.
Thank you, quickly sent the order!