SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I fell in love with him. Top just 10/10. This is Shane so take your size. On her Xs-C took C and ideally sat down. For a long time I wanted it, but since Shane does not work, I bought it here. In terms of time, it came in 2 weeks. Synthetics are solid, of course, but it's worth it. Because of the white side without the bodice is not like, it's a pity but not critical.
Very satisfied with the goods. The size is perfect. Super Top)
To the Altai Territory went 1,5 months. Top liked, for the summer is normal! No marriage. My height is 167, weight is about 47-48) OB 84 size M is excellent! ❗❗❗❗Accidentally ordering two identical tops, immediately made the cancellation of the order! It's been 1,5 months, the money still hasn't been returned, and it seems not going! Although I never wrote to the store.
I loved it. the delivery was faster than expected. definitely going to order for more
Super color, quality, size
Quality synthetics L, a little big 42-44.
I did not receive the product, I was told to contact the delivery company, my parcel was apparently lost and I was not refunded.
satisfied with it just as described recommend this store
Very beautiful cozy, good, and fabric class
Top just cool, for such money find. To the body is pleasant, the size approached, on the parameters 78-60. Thank you.
Good Mike. In Moscow came quickly
Top good, though I thought it would be a little longer.
Excellent top for such a price, at 40-42 took M, sat perfectly
Exact description all as in the photo
Top chic fabric is pleasant, pull
Very beautiful topic wow came to me
The fabric is pleasant to the body, it sits well. I ordered s chest girth of about 70-75.
This is lubif
It came perfectly at 44R
Mike top is just super, soft fabric. Fully corresponds to the store's photo. Came in a combined parcel. Sits perfectly. The size m on the parameters OG 89 cm, from 70 cm approached.
Perfect as always, highly recommend!
Norms. Cheap synthetic