SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft, pleasant to the body, as in the photo! I sat perfectly, almost odorless, fast delivery!)
Свитер очень симпатичный. Укорочённый и довольно тёплый. Электризуется достаточно сильно, пришлось обработать антистатиком.
The purchase is all satisfied, the sweater is sooo tight, warm and incredibly pleasant and soft to the body! My favorite, thank you! Without a bar of dawn-but it does not play a role when you see a quality product. With the store did not communicate, took a coupon in 11.11, delivered literally in a week! Wow!
The jacket is of good quality, very dense. But the sleeves are short
Top! Frankly super quality I did not expect it to be as good! Cut it up! To see after 1er wash! Just the color seems a little greener on the photos while it shoots more on the blue!
Très joli pull. Très épais pour l’hiver. Ne gratte pas et ne pique pas. Excellente qualité
тСвитер мягкий, приятный. Маломерит. На свои параметры 87/70/100 взяла M, впритык. Рукав коротковат. Мой рост 167см. Хотелось бы рукав чуть длиннее
Excellent quality, thanks!
Fast delivery before 12 days received today. Good quality and thick Jersey. Lovely for my taste they make them too short, but I'll fix it with longer T-shirts underneath.
Very high quality sweater, washed already 2 or 3 times, no pellets, came for a month approximately to Ukraine, the purchase is very satisfied. The only thing I thought that it was not so short, it seemed longer in the photo, but also so good, the tags are not for **.
Nice warm sweater. Quite short, just below the thigh bone I have, took the size S, my parameters are 159 cm height, from 62, about 87, OG 80. Goods quality, I advise!
Incredible sweater identical to that of zara nothing to say book very quickly I order at 100%
Warm set. quality norms, does not bite. SOFT. I recommend
Very cool, pleasant to the body, qualitatively executed
Chic, so soft and beautiful more in the Insta and Telegram aligoli4ka _ Liza
Excellent quality. On height 164 sleeve length with a small margin, not short!! Girls, everyone's hands are different, regardless of growth. So it is individually. The length of the product is medium, not up to the navel. Very thick, warm sweater. Soft. The knitting is dense. Fully corresponds to the store's photo. On the photo, the buyers look brighter because of the poor light transmission. The shade of the sweater is not white, but really cream. I post a photo next to White for comparison
I love this sweater exactly like that of Zara but in much cheaper I received it very quickly very well packaged the store was very appreciable I recommend 1000% very hot season also
The sweater is very soft, warm, dense. Very beautiful, the size corresponds to the claimed. Sweater came with a little tighten, contacted the store, waiting for the dispute to be approved
Sweater quality, warm, quality is better than in Zara, at 42 size sat perfectly, freely
Good quality, very thick so very hot. I recommend!
Спасибо! Свитер очень классный:) продавец очень быстро отправил. Пришло в спб меньше чем за 2 недели)
Super sweater, like that of zara, rather thick and soft material, I highly recommend the sweater and the store who shipped the item quickly
ткань приятная к телу, на рост 173 рукава коротковаты
Sweater made of dense knitted fabric, very cozy, excellent quality. True, the length is only 50 cm and the sleeve is the same. Size M on the parameters 87-65-93 with an increase of 168 cm on the arms of the norms, but short sleeves. Inst reviews: milka_pon
Excellent. The quality is factory, very soft. Spasiboooo!!!