SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Slightly yellow
Very good quality, my wife liked.
The goods are exactly the same as in the store's photo. The order is very satisfied, one of the favorite things in the wardrobe now. Definitely recommend to buy, you will not regret.
Quality is not very
Very nice quality. There is not an old lead on the sleeve, but it's not critical.
Кофта офигенная! Размер в размер
Nice jacket!
Quality synthetics, incomprehensible hood. The jacket looks good, but because of the quality, it reduced the evaluation.
Igual a la foto
I ordered a second time pink. It's less than two times White. At 46 size in obtyag.
At 4/5 just because I expected more (: And so normal, warm, interesting. On the hood, the seam is strongly distinguished, this is perhaps a minus
Very beautiful, thank you
สวยม าก fabric suede insert men's warm comfortable, thanks for giveaway not inclued'll come to purchase new absolute edge C
I received this item broken. I opened a dispute and aliexpress closed it without dealing with it.
Thank you so much!! Super jacket!
Кофта хорошая, тёплая НО мне нужна была белая, как указано а у Вас она молочная, с желтым отливом
Very beautiful blouse! Soft, pleasant To the body. On og98 from 80 ob100 sits well. At 48 the size is maximum. Thank you for the goods, I recommend!
Cool jacket for its price. Shortened, with a zipper, bottom and top unfastened. It is a little pricked, apparently it will be warm) looks cool under jeans with a high waist. Delivery to Ukraine about 2-3 weeks.
Cool sweater, came quickly, though I ordered a white color, but the beige came, well, it's not scary
Nice but took longer than 10 days
High. Order and will not regret! Very beautiful sit and stylish!
10/10 just like the photo , quality is amazing and fabric is super thick . Perfect for autumn winter . Will order other colors soon
Very good love
Good forging
Good.