We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boots are good, but on a small under the 'Em
Not bad, but on a thin leg
Boots on a very narrow leg. I did not fit.
Shipping long... Very small... I wear 39 size, I ordered 42 .... And small...
Fully correspond to the description! The goods are satisfied. I will order more! To the store Thank you very much!!! fully consistent with the description! I am satisfied with the goods. I will order more! Thank you very much !!!
Went for 1,5 months. Stop 23,5 cm, narrow leg, low rise-came up look cheap, but original. took on a wet winter, I will wear it.
They came quickly, but they ordered small ones, we'll give them to our sister.
Right shoe small pressure
Took 39 size at 37 but they turned out to be 36(((and so the quality is excellent
Malomerit for 1-2 sizes
39 size does not match 39.alas and AH
If you have a big leg lift, you do not pull them.
Very beautiful, size: wife 38 size, took 41, only only
Boots are not bad, took as a gift. Light and comfortable. Let's see how they will be worn))
Very small, 3 sizes more ordered, and straight in the butt on a thin sock
Still turned out to be back to back.
Very, very much. Took two sizes larger and very well approached Thank you, thank you very much.
In appearance, beautiful, very small size for 2 sizes exactly, soft!