SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Some panties are very narrow in the pants-front. We'll have to throw it away. But the second panties perfectly fit!
Swimsuit came for a month. Size fits. With the store did not communicate
Good product. Taken for woman with measures: breast 90cm, waist 78cm, hips 100cm. Fits perfectly. Quality is good.
Perfect ברמות! thank you very much
Shorts are more like panties
Swimsuit is good-as in the picture, but the size is small, it seems to me to be 2 sizes. Took XL-both the bra and panties, and the shorts are too small, very sorry. Quality is excellent!!!
Very beautiful swimsuit, but the bodice as if for the next size! Fast Delivery
Perfect super satisfied
looks very nice. Unfortunately the shorts are way to small. the rest is perfect.
Excellent material! Arrived d5entro Time agreed and the store is very attentive.
A good product and an excellent store, quickly responding to all appeals. But you need to choose the right size, the bottom is small
Swimsuit is beautiful, but specific. The upper part is perfect. But before the panties consists of individual elements and with active movement are folded. We need to keep an eye on this all the time. In general, the swimsuit is quality, the bra is on the buckle, this is a plus.
good
The bottom not consistent with size m.
lindos porém a malha do short é um tanto transparente.
A great quality☺ Show loved
Thank you!!!
Product as described only the color is a little different is very but strong that appears in the picture
Got it today, looks nice
Long shipment, took about 3 months.
The right model didn't arrive but I had No problem making the return and I got the money back soon.
Beautiful, good quality and arrived earlier than expected.
me gustó mucho la tela es de buena calidad la talla encaja perfectamente..llegó antes del tiempo asignado muchas gracias recomiendo el producto y el vendedor
Спасибо, купальник получила. Очень понравился. Прислали быстро.
It’s ok, but the top is not push up and the bottom is less yellow and more orange. I still can wear it, but it’s not what I ordered.