SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is great, came as described, thank you for the honest store, I recommend
love my new bag,very strong and material and design is perfect thank u
Digitizer beautiful bag, same as în photo, good ver spatula and quickly arrived
Beautiful bag. Shipped on time. Just the bag is smaller than I expected.
The bag is top, very well packaged! I did not expect such a quality. It's my first to buy a handbag on Aliexpress and I'm not disappointed at all. Finally, a bag for me and my baby, because I'm tired of changing bags. Delivery in 9 days. No communication with the store.
It's really nice. I just love it. Thanks store.
The bag came much earlier than the appointed date, the quality is excellent! In one place a little crumpled, but nothing critical-straighten! I ordered my grandmother-she is very pleased!
Very satisfied with the purchase, exactly like the pictures.
I love it! It came with a lil debt but that's ok once I pack it, it will be just fine.
The bag is not bad, only the strap is narrow, so everything is fine
Thank you very much. Very good bag, small but roomy.
Very cute and very good finishings. Came before the agreed and in perfect state
No smell but arrived a little crumpled in the post. Fast shipping. I will still happily used it
Earlier because as stated, therefore always happy.
Excellent Product certainly Times
Yesterday received the wallet, very beautiful, good furniture packing, congratulate, keep buying c you I wish a beautiful day
Seems fine so far. It smells really bad though don't know if it's bad quality material that smells or something else. Pretty good shipping time
Product uses a good material and has a good finish. Arrived fast and well packed. I recommend this store.
Cute bag, small but roomy enough.
Very beautiful, have a smell a little strong, quality looks good and also, I indicate the purchase
Foremost thanks. I lay 5 star. The bag arrived quickly made. Exactly like the picture. Lovely bag. The only thing that bother me a bit is it is average size. After the action was in description and I n'ai not taken the trouble to take a ruler for me render account bag size. Sincerely very pretty like the picture and there's my place. Two separation with another amidst which closes. Lovely bag. Thank you.
Small elegant handbag. Very carefully made, all seams are processed, sewn zipper also carefully. No smell. Looks good. Satisfied with the purchase. And has received less than two weeks. Thank you!
Bag super small, but виестительная. definitely 5 stars. highly recommend.
Bag very much, thank you for fast shipping
Product comply with the description, it is perfect for storing my business, smelling unpleasant-l'arrivé, but that part in minutes, once unpacked. Thanks to the store and his team. I recommend