SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top class, will order more
Top quality, for their money. Goods come quickly, store put a nice bonus, elastic.
Nice topic!! Come in Postamat sdek Moscow for about 2 weeks. A little slide, think, designed for larger breasts. Quality is good, do not stick out, no smell.
It is super!!! I love! It's for a week! Put a gift) thank you
The top looks better than I expected! The material is soft and nice
Very high quality top! 5 * even on size L sits well! Thanks store
He arrived in very good condition and with a gift school. Thank you!
Very nice thank you
The topic is soft and pleasant, sexy and sat well, it is fastened mutornovato, but it's worth it, the scan is slightly shiny on the type of Velvet
It's all right, it's not how a corset looks, it doesn't squeeze anything but it's comfortable and the braces don't hold anything either but it's nice
Very nice, something wrinkled but the product in perfect condition, plus I gift a red, very happy lacito.
Excellent goods, the material is pleasant, sewn neatly
Super Top
On the chest 93, girth under the chest 70, waist 62 is large, cups sit OK, but the fastening should be carried
The store put as a gift an elastic band) the top is good, the seams are even, the threads do not stick out)
Smooth material
Very nice!
Great 'Gift!' Can't go wrong. Shipped and recieved quickly. Quality. I recommend the 'Vendor'.
The top is very cool, nothing shines through, there are small inserts in the chest area, the fabric is pleasant, looks decent. For its price is just a wonderful product, order and do not think) plus the store put a hair elastic band as a gift, it's so cute)
New favorite top! :) Just as described <3 I love it! (: Thank you for great quality products :)
Chic top
Looks good. I was afraid to take white, because. The fabric is thin translucent, but the bodice itself is quite dense in fact, the lining is not visible. I'm 75A, 42 size-fastened to the first row
It is more like a bra than a top. Sits comfortably. Happy with it
Top supersky, I was afraid that my puzyaku will not fit, but thank God everything. However, the fabric is so strange, I'm afraid that one of the titlets will slip out sooner or later :)