SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came the size that ordered, everything is fine.
All good afternoon) I order not the first time these seamless underwear, every time the size I order one S/M they come in different sizes.. Then more then less... the quality is excellent)
The size does not match, not exactly L-XL, I'm small on the three, I gave the younger sister, she liked it, the quality is excellent
The quality is good, but it sits as expected not very much. Not tight, the chest does not hold well. On a small chest. Delivery is very fast
Very satisfied with the purchase, the color is more apricot than beige. Came in a bag
Good quality, I'm a little small in Volume, straps Roll constantly
Chic tops, I ordered 2 times and order more, for a nursing mother the ideal thing, and in general
Top is good, but the straps are short for size 75c, height 1.55
I take it for the second time. And I will order another color. Very like
Top of excellent quality, very pleasant to the body.
Item ordered June 30. Received Juli 15.
Cool very, but I thought that there would be more, and then on my 1 size back to back .. Even a little pressure, but I hope it will stretch and become more free.
Took his wife, very cool and sexy! Size exact! Delivery at once with several parcels of the parcel for more than a month
Very soft fabric
Went to Moscow in 12 days, pleasant quality, stretches well
Normal Tom. The straps are thin, quickly stretched. Girls with breasts larger than the second size do not recommend.
Excellent top, very soft
Good quality, the material is pleasant to the body. The straps are dense and adjustable. I was afraid that I would not fit on the big chest, but I liked everything. The color is beautiful, as in the photo
Very good top. On height 160, weight 50 kg, with 1 breast size sat perfectly
I ordered 5 bras (4 with liners and one without them) To Moscow reached a month together with panties. My parameters: OG 90, under the chest 75. This was the most normal among the elevators with liners. It is also combined with panties (in the photo it does not seem, of course, but they fit each other) He, like all the other elevators with liners, is not clear sewn straps: they are close to the armpits, because of which I constantly twist because of what to wear it becomes uncomfortable (
Came top, in size everything is perfect, but on the fabric there are some stains, I hope that everything is washed. I will order more!