SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
One couple came wrong. But in general, it will go for such money. It is better to buy better than a little more expensive.
As in the photo. Shipping fast.
All the same
Nice panties each in different package. Looks not cheap. Interesting fabric. Corresponds the size. Delivered in time by Nova Poshta delivery.
Class, yakysny panties, shvidka delivery, with the store did not bother
All compatible with description recommend
SHSH
Super. Yak on the photo
Very cool Panties. Size XL suits europejskiemu M
Very beautiful and pleasant to the body, the size m is small on about 103 .... sorry
arrived on time
They are beautiful excellent quality and super sexy perfect size I had no communication with the store but the shipping was super fast. I highly recommend them, thank you.
The product is exactly like in the photo, on the girth of the hips 99 the size m approached well but you can take L. Delicate lace composition slightly shines through, there is a swallow, colors 100% as in the photo. Delivery month to Tyumen. Buy more, the store and the store recommend + 5.
Delivered on time. Quality is good.
It's been about a month. Good panties for this money, straight excellent. Comfortable, well stitched, beautiful.
Suuuuper
beautiful and good quality as always ;)
Panties are good, there are no threads and holes, I ordered XL, because I was afraid that little measure, I could order my size.
Beautiful underwear, I wear m wzięłam size larger and are OK. Recommend
They're beautiful, I had a detail with one that came unsewn but the store reimbursed me what was equivalent to one piece. Very happy
In the seams, the thread is slightly tightened. The rest is fine
Nice panties. I will order more in other colors
ok
Panties are very gentle and pleasant to the body, go size in size. Excellent quality, comfortable model in landing. I'm happy, I recommend.
Ordered-25.05, received in mo-6.07. Tracking is, with the store did not communicate, there was no need. Panties are very good quality. Each were packed separately, in different packages. Very nice look, there is a gusset, it is sewn.