SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Delivery of 11 days to Smolensk. Fully corresponds to the description and dimensional grid. Recommend
Thank you.All great.
The product is received quickly, the quality of the product is excellent. everything corresponds to the description of the store I recommend.
Swimsuit is good, me in size just right (105-94-115)
Купальник очень понравился, спасибо продавцу за быструю отправку. На мой 48 сел замечательно. РЕКОМЕНДУЮ!
A good swimsuit, the size matches
tout simplement parfait
The quality is excellent, the color is rich bright, delivery on time. Unfortunately with the size missed, the elevator can be adjusted, pulled up the straps and norms, the cup is large,, (I have C and the panties are giant and deep,,,, My parameters height 166 cm 104/90/106 It was necessary to take 1-2 sizes smaller! To buy I recommend, the quality is excellent!
Swimsuit pleased! On height 156, weight 57 sat well. Landing swimming trunks for my height is medium, very comfortable. There is no lush bust, also everything came up. I recommend to buy!
Excellent quality!!! But on the OG 104 and under the chest 88, after all it was necessary to take 3XL .... this size of course the same approached, but I think that 3 would be more comfortable. The store is just clever! Quickly responded, but the problem with delivery, and sent the order again. I recommend this swimsuit to buy.
Piękny strój kapielowy o zywych kolorach , rozmiar idealnie dobrany zgodnie z tabela,, szybka wysylka(2 tygodnie)idealny kontakt ze sklepem polecan serdecznie bo ja na pewno skorzystam ponownie
A good swimsuit, however, on the OPG 73 cm the bodice was large, I had to sew 1 cm on each side. Panties on OB 89 sat well
Swimsuit cool, everything came up!
Thank you very much. Super. Fit in size.
Beautiful dress, comfortable, customized for big bust. Size XXXL is European 42
Very good quality swimsuit, neatly sewn and sits well. Just super! Thank you to the store for the quality and fast delivery.
I liked the great thank you very good store recommend,
Very fast delivery, I recommend the store, the quality is excellent! Thanks for the order!!!
Заказала 12.07, в Риге получила- 06.08. Хороший купальник.
Buen género, XL corresponde a una 44/46 de braga y 90/95 de pecho.
Wonderful quality for such a price. No thread sticks out. The top perfectly approached 90 C. Bottom on the Russian 54. Thank you, delivery to St. Petersburg 2 weeks.
Very good quality
The order came quickly. Swimsuit is wonderful. The size approached my 54. Thank you to the store for the quality goods.
Es como en la foto. La parte de arriba un poco tiesa para mi gusto. Ha llegado muy rápido. Muy buen vendedor. He pedido una XL para una talla 40/42, creo que no es fácil acertar con las tallas, pero por el precio, en general está muy bien.