SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag looks cool, more expensive than actually is. The seams are neat. Totally satisfied
I like it! The khaki color is rather pink stick, and comes with two straps one wider and one thinner.
Bag Super
Nice handbag. Thank you
looks poor not like picture
Bag Good quality sell well I אזמין long
Bag grade! packed very well, two inflatable pillows inside, anther! bag as in description! Very cool!
The bag was sent quickly, but came crumpled, although inside there were air packages. Simple, a little smell of leatherette. Who is used to wearing leather bags-you will not like it.
Lovely, nicely packaged, no weird smell, the exact size as in the photo, very well sewn, I love
All super excellent goods arrived quickly in Rostov
The ideal bag as in the photo, the super fast order didn't expect me so soon and the perfect packing. Delighted by the purchase and desired to make many more. Thank you
Excellent bag, comfortable medium size. The fittings are all working, the seams are neat. At delivery did not crumple, inside there was an air filler. Very beautiful color!
Great bag. Exactly the same as in the photo. Roomy. No smell. The lines are even, the accessories are quality! Definitely recommend.
Bag of excellent quality. One minus for me few pockets :(
PU Leather looks low quality, not satisfying. Pictures do not fit to reality.
Skin rough
The bag is cool, it came intact and without creases, it looks very cool
сумка огонь! сумка шла месяц
Beautiful and quick to arrive
A beautiful bag for this money. Well done. Quality is good, in addition, very fast delivery, I'm completely satisfied with the order. Thank you.
Nice bag. Delivery about 3 weeks. 2 belt. Color is gray, photo in daylight
I order a second handbag. The first ordered in green, I wear three weeks, no complaints. very good accessories, for the bag it is important. Gray is lighter than in the photo, but it suits me. Shipping fast. Thank you store!
Small, neat and beautiful!
The goods were due to arrive on August 7, but already on July 13 disappeared from tracking. The store fed promises, as a result on September 22, no bags and only today returned money
Сумка понравилась, доставка быстрая. Спасибо продавцу