SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cheap sweater with image printed on like with those iron-on-transfer/ presser type things. The whole item was cheap as chips so for the price, I am happy with thw quality. It is a very soft polyester (looks like cotton) both inside and out. I don't know if it will survive many rounds in the washing machine. I also don't think it is great for the coldest months but the sweatshirt it quite big (bigger than I expected) so I can wear lots of layers underneath if necessary.
I ordered the size S, then changed my mind and asked the store to send m. The seller immediately responded, sociable, wrote that it will replace without problems. It came m, very light and warm and yes it's an oversize. The quality of the print is a little rashmyto, but for me it's not critical. In general, the purchase is happy. Height 164, 68 kg. Thank you!☺& Middot;
I took the size M was very large, rather like L, so when choosing the size, be careful
It’s definitely for autumn and spring because its not very warm but it feels good on the skin. It is oversized sweatshirt so careful with your sizing. The color is spot on. The only issue i have with it is that the print is very cheap, it makes a lot of noise, inner lining is not thick but overall it’s a good sweatshirt
Очень довольна кофтой , мягкая и приятная на ощупь. Тёплая очень .
On my 156 cm growth mega oversize turned out, sleeves can be rolled and not as much as you like. I 've been walking for 2 months in it, the print is whole, it's not cracked, the threads do not stick out. Quality is very satisfied
Cool))
Very cute sweatshirt. Free, soft to the body and fast delivery. It came literally for a week in Nizhny Novgorod. For such a price is quite excellent. Recommend
At first I wanted to put 4 stars, I thought on s the size is too huge, but no, I was wrong. Sits perfectly. I really like it. For the winter just
Visual or fit a photo for groom equally well. Too thin, backing-up do sidewalk heard tactility. Printing is more screen resolution is low and often washable cotton easy peel quality feeling. Cheap taste in one iron mouth cotton mens will have equal.
Love it, looks just like the picture
Es hermoso, igual a la foto, delgado, ideal para verano.
Size S as L, who wants an oversize, then take just your size and it will be really larger, synthetic 100%, but the print is cool, longer than in the picture, but. Delivery up to 3 weeks in Kiev.
It takes 18 days to arrive in Chile :D
avevo contattato il venditore perché avevo cambiato idea sul colore, la risposta è arrivata in giornata e anche pacco è arrivato nei tempi previsti
Usually I wear the size m. Height 172 cm, shoulders 43 cm, og 85. On the photo, the jacket is rolled up
The parcel will arrived really within 10 days. The size is right. Maybe if you just want azzardare take one more of your own. I have taken a xxl because usually the xxl on ali express are's M
Synthetics, took the size S, but I still have a big one. Like a bag, but I like it)) True, the fabric disappointed not much, I thought it would be nicer to the touch, the print is beautiful With the store did not communicate
Very nice sweatshirt. there is a thin layer of fleece inside which makes it really warm. it is oversize so I'd say you should order your size or lower. came in 10 days. very happy, would buy again.