SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s so freaking cute!! I recommend it
It's nice just that in chile the size is something wrong I ordered xl but it's like an m
XL for my 1m60 cool oversize effects-even if the fabric remains medium .. The jacket is really great I love
i LOVE this the only not so good this is it doesn’t have any pocket
A little small.
It’s rlly cute but it’s kinda cheap quality (but what do you expect for £7.89 lol) it’s rlly hard to zip up, like rlly hard, but over all it’s warm n comfy and very cute!!
Cute and comfortable
Quality 50/50 but looks cool, for such money generally the best purchase
absolutely love it. I sized up a bit cause I wanted it to be oversized (keeping in mind that it won't be as oversized as I wanted it cuase the sizing is a bit smaller)
The fabric is thin, but warm, the print is good, clear, on the height of 152 and the weight of 43 well sat, the zipper is difficult to buckle, but it's nothing, Happiness to all who are due and health to your family!
Everything is gorgeous. Took on height 152 size M and very satisfied! All the same as the picture
Nice jacket practical when it's cold, I like the fabric personally pleasant to the touch too much
I love this sweater it's so nice I'm usually a small/medium but I got a L for an oversized look and it worked perfectly for me! Recommend this
I thought It would have been a thicker material but it turns out it’s kinda thin still feels and looks nice but got kinda sad when I realized there were no pockets but other then that thank you :)
SO COMFY OMFGGG THE QUALITY IS AMAZING ALSO ❤❤❤ IT WAS ALSO ARRIVED 6 DAYS EARLIER ‼️‼️
Anyway, you guys are gonna order. Then take the largest size, so that it was like an oversea. L so-so, on height 162 W * pu does not cover, but sorry: D
Norms but the quality leaves much to be desired although what to expect for the Cosar, and it is also short. Inste yaesakuru
love yes brill
Synthetics, took the biggest, thought it would be more, and so liked
no pockets unfortunately
I would like a larger size, but alas I was mistaken. On height 154 took the size M, it was necessary to take more to sit like a good oversize. So I advise you to take a large size.
IT IS SO CUTEE
It is really worth it, the quality is quite good and the sizes indicated are consistent
a little thinner than expected but for me, that's a plus. I probably would've gotten one size larger just for EXTRA oversize but it's not too tight and it's still a bit oversized :) quality feels decent enough for a casual sweater