SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller ships within 24 hours and shipping time is about less than 3 weeks! The bag is ok, the materials and workmanship are very good! There is a lot of space in the bag, you can put a lot, I always take my iPad and books here and I still have a lot of space. All in all, it's a nice bag. Very basic.
Ah, I really like this bag, it's roomy and the material is great! The overall quality is smooth and new, I chose the khaki one. Fast delivery, surprised me! Thanks store. recommend!
I really like it, it looks sturdy enough and the material is good. Fits my laptop and lunch box. I really like the quality and color of it. Logistics is also very fast! Thank you store!
This bag exceeded my expectations! It's exactly the bag I was looking for! It's just the right size and it contains everything I need! The fabric is soft and odorless, and the overall quality is great! All zippers work, thanks to the store, and fast shipping! recommend!
The bag is awesome! This is just a gift. The material is soft, the workmanship is very careful, and there is no thread leakage. The quality of the bag is very good, the size is just right. I am very happy.
All super orders received fast delivery product quality excellent store recommended. The fabric feels comfortable to the touch and has no odor. good quality! The wife is very satisfied with the gift.
Received very quickly. Well packaged. The quality is satisfactory. The size feels just right. Comfortable to the touch. Sew well. The zipper works and the thread ends don't stick out. Everyone is happy. Order a gift, I think he will like it. Thank you store. recommend
Very good service, fast delivery, low price, good quality, good materials used, everything is good, I am very satisfied, I recommend it to everyone. Sure = 5 ★★★★★ stars for this store. we will buy more
Bags are cool! I buy it to wear to work, and it can hold my laptop and my daily necessities. Perfect size. Just what was needed. The lock works great. Easy to open and close. It's a no-brainer. The fabric looks good and feels comfortable to touch, I am very happy with my order!
Shipping was fast, received within 2 weeks. The package is well packaged. Item matches description. Good, comfortable bag. The fabric is good. Manufactured with high quality. To get to work, a bag is what you need.
This bag is perfect for my needs. It can hold what I carry with me every day when I go out. And the cables to power all the devices. Very beautiful, good storage space, affordable price
Just like in the picture. Exactly the same color. It doesn't look any worse than any other bag. It looks elegant. The store is very patient to answer my questions! Order shipped immediately! I recommend this bag!
The bag is just super, reached very quickly, in just twenty days,solid color, no foreign smells, I'm just delighted, thank you very much to the store,. I will still order here, I recommend
The bag is neat and very pretty! Well packaged, not crumpled anywhere, everything is complete! Can put down my laptop! Ordered the same order for mom and myself
Good quality, very good product, highly recommended, is a gift, hope you like it as much as I do. The goods arrived quickly, well packaged, no problem. Seller service is also patient!
The bag arrived 2 weeks after ordering. Track delivery paths. The bag is beautiful and matched according to the description and photos. It's a nice gift. Thank you store. recommend
Very good quality bag! This bag is medium in size and has everything you need. Shipping is also fast. I recommend buying. Thank you store!
Nice messenger bag. For the price, I think it's worth it. Fast delivery, less than 5 hours after placing the order. Personally, I am very satisfied with this order and delivery time
Beautiful I adopted it from his reception. Everything is very chic...fast shipping and logistics, I recommend this store...I will see its response in time and will definitely order another...
High quality fabric, no pattern, solid color. I ordered it as a gift for my girlfriend and I think she will be delighted! I would also be happy if you gave me such a bag
Very good, the store shipped quickly. The bag is in good condition and a great price. I recommend!
I arrived in 3 weeks, much earlier than specified. The fabric is thick, durable and wide. I love so much
Received the package after two weeks, received a coupon to buy, the price is more favorable. Inexpensive, I love it! The store's service attitude is very good, very patient to help me understand the product!
I really like this bag! Coming soon. The fabric looks good. The exterior of the bag is unpatterned and the handle is sturdy. The lock is not fragile and the zipper is reliable. The material inside is very good and dense! Not a single thread sticks out of the bag. We are very satisfied with the purchase
The package is amazing. The zipper works great. Inside there are 2 slip pockets. The bag is very well constructed and very sturdy. Received in about two weeks. I will order again