SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Кардиган очень приятный. По плотности средний, но мне всё понравилось. Носить буду с большим удовольствием.Мои параметры об.г85, об.т.70, об.б.92. Сидит в меру оверсайз.
Very nice and warm cardigan
Очень мягкий и уютный
Excellent!
Потрясный кардиган! Очень мягкий, уютный, не стоит колом, не добавляет излишний объем. На 90-70-98 размер М как раз, не скажу, что оверсайз. Для меня очень комфортная посадка и очень практичная вещь.
I'm delighted with this cardigan!!! It is soft, cozy, warm, and the composition is generally super, with natural components. It looks very stylish, actual now. Size well sat on 90/67 and height 168 cm
Cardigan liked. very beautiful coloring. It looks stylish.
The jumper is warm. But how much it is synthetic and prickly!!!! I do not like to wear several layers of clothing will have this option to wear with a top or on a shirt. And it looks very beautiful. But I'm afraid the spools will be after the first wash.
A beautiful jumper, soft, ordered on November 12, came 30 to the Samara region. Sits freely, comfortable. I'm very pleased thank you very much Galina @ gravitsappa, bought on her recommendation! I did not communicate with the store.
What it is soft, pleasant to the body, high-quality. On the Russian 46 came up wonderfully, sleeves for height 164, with a margin. cardigan is very satisfied, the store is a big thank you. And also thank you @ _ gravicappa _ for a good review and recommendation.
Cardigan is excellent, like all products from AMI. on the parmeters 98-80-98 I ordered the size L, sits freely, not long. I really like it.
Cardigan chic. I did not expect it to be such a rich color and such good quality. With the brand Amii familiar for a couple of years, all the things that came of excellent quality, but such a plan knitted cardigan ordered for the first time. Packed as always perfectly, laid a tracing paper. On the parameters of growth 173, chest 88 waist 74 hips 96 came up size M, sleeves of excellent length. Sits not much oversize, who wants more freely take L
This is the first time I'm disappointed by an article
Cardigan is beautiful and warm. Corresponds to the photo and description of the store. On my Russian size 44-46 and height 167, the chosen size approached well.
Nice cardigan. At OG 89 from 70 and height 155 size s sat well as I wanted. Shop Super thanks
Nice cardigan. Everything came up and liked it. Amii as always on top. The product corresponds to the description.
Quality cardigan. Soft, pleasant, not pricked. On the parameters 94-74-98 took L, that would be an oversize. A beautiful combination of colors. Recommend.
Очень нежный, приятный. Качество на высоте. Теплый очень. На ОГ 98 От 78 прекрасно
Очень красивый кардиган, приятные цвета. Мягкий, качественный. Спасибо магазину и Галине @gravitsappa за рекомендацию
Cardigan really liked, at 52 the size of the villages is moderately free. all the seams are even, unpleasant smell and sticking threads are not present. Came in a brenized package, the store sent very quickly. Product definitely recommend
Very beautiful cardigan, soft, comfortable, looks very good. i recommend. on my parameters growth 156 to the middle of the thigh, chest 106 volume, it was necessary to take a smaller smaller smaller
, Доставка быстрая.Кардиган синтетика на свои деньги,в магазине не купила бы
Кардиган замечательный: пошив качественный, модный и, что для меня важно, очень приятный к телу. Не длинный, не оверсайз, а очень интеллигентный. Любовь с первого взгляда!
Super! Quality execution, there are all tags, a pleasant selection of flowers, at 48 (40 euro) growth 176 size XL sat down as in the promotional photo. Shipping-delivery is fast.
Cardigan is good, color as in the photo. Not heavy, the shape does not hold much, but it is comfortable to fill in a skirt/pants. The parcel came quickly.